About the CAO

Arne Hoel, The World Bank

The Office of the Compliance Advisor/Ombudsman (CAO) is the independent recourse mechanism for IFC and MIGA, the private sector lending arms of the World Bank Group. CAO's mission is to address complaints by people affected by IFC/MIGA projects and to enhance the social and environmental accountability of both institutions.  Learn about CAO in the following sections.

Who We Are

The CAO is the independent recourse mechanism for projects supported by IFC and MIGA, the private sector lending arms of the World Bank Group. Learn more

Governance

CAO is independent and reports direct to the President of the World Bank Group. CAO's mandate is articulated in its Terms of Reference. Learn more

Staff

CAO's diverse team includes professionals from the public and private sectors with expertise in dispute resolution, environmental compliance, research, advocacy, communications, and more. Learn more

Partners

CAO partners include the independent recourse mechanisms (IRMs) of other international financial institutions. Learn more

Our Roles

The CAO works through three unique and complimentary roles: Ombudsman, Compliance auditor, and Advisor. Learn more

Funding

CAO funds all assessments of complaints, compliance audits, and advisory work from its operating budget. Learn more

Strategic Advisors

CAO's Strategic Advisors Group is comprised of professionals from civil society, private industry, academia, and the field of mediation and conflict resolution.. Learn more