About the CAO

Arne Hoel, The World Bank

The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for IFC and MIGA, the private sector arms of the World Bank Group. CAO's mission is to address complaints by people affected by IFC and MIGA projects, and to enhance the social and environmental accountability of both institutions.  Learn about CAO below.

Who We Are

CAO is the independent accountability mechanism for projects supported by IFC and MIGA, the private sector arms of the World Bank Group. Learn more

Governance

CAO is an independent post and reports directly to the President of the World Bank Group. CAO's mandate is articulated in its Operational Guidelines. Learn more

Staff

CAO's diverse team includes professionals from the public and private sectors with expertise in dispute resolution, environmental compliance, research, advocacy, communications and outreach. Learn more

Partners

CAO partners include the independent accountability mechanisms (IAMs) of other multilateral and bilateral development banks. Learn more

Our Roles

CAO works through three complementary roles: Dispute Resolution, Compliance, and Advisory. Learn more

Funding

CAO funds all assessments of cases, dispute resolution, compliance review, and advisory work from its operating budget. Learn more

Strategic Advisors

CAO's Strategic Advisors Group is comprised of professionals from civil society, private industry, academia, and the field of mediation and conflict resolution.. Learn more