CAO Cases

Arne Hoel, The World Bank

Sub-Saharan Africa

Guinea / Nedbank-01/Kintinian

Local community members
Date Filed
April 27, 2017
Forced displacement from land, compensation, livelihood concerns
Case Status
Open - Ombudsman


Project Overview

At the time the complaint was filed IFC had an active project with Nedbank, which consists of a subordinated Tier II qualifying loan or instrument. IFC indicates that the project aims to facilitate Nedbank's longer-tenor lending programs for: 1) black Economic Empowerment financing that will result in significant ownership transfer to previously-disadvantaged individuals and communities; 2) development and mortgage financing for the currently under-served affordable housing segment; and, 3) cross-border corporate lending across Africa, including capital intensive projects that support sustainable economic growth.

According to IFC, Nedbank is one of the leading South African banking groups. AngloGold Ashanti has received funding from Nedbank.

In April 2017, local community members neighboring the expansion of the Siguiri’s gold mine in Guinea filed a complaint with the CAO with the support of Centre de Commerce International pour le Developpement (“CECIDE”), Les Memes Droits Pour Tous (“MDT”), and Inclusive Development International (IDI). The complaint raises concerns with regards to the resettlement process conducted by a Guinean subsidiary of AngloGold Ashanti, la Société AngloGold Ashanti de Guinée S.A. (SAG), when a decision was taken to expand Siguiri’s gold mine in Guinea to the area where the complainants used to live (Area One). The complainants further allege that SAG has failed to properly compensate them after resettlement, and to take adequate measures to restore their livelihoods. 


CAO Action

CAO found the complaint eligible for assessment in June 2017, and  in October 2017 CAO conducted a field visit to Guinea to discuss options for addressing the complaint with the relevant parties. During the assessment process, the complainants and the IFC sub-client (SAG) expressed their desire to meet to exchange information about the issues raised in the complaint and to discuss next steps. 


The complainants and SAG met in April 2018 to exchange information, and during that meeting they agreed to commence a dispute resolution process, which they have decided will be confidential. The first joint meeting between the parties took place in July 2018 in Dakar, Senegal. During such meeting, the complainants presented on the social and economic impacts of their resettlement and provided SAG with their expectations for redressing the grievances raised in the complaint. The parties met again in October 2018 and in February 2019. During the February 2019 joint meeting, the parties reached and signed agreements on two of the issues under mediation: water and schooling; and agreed to collaboratively expedite implementation of these two agreements. A joint statement to that effect is available at the below link in English and French, along with the assessment report and joint statements from April and September 2018.


In February 2020, the parties to the dispute resolution process released an invitation to qualified experts to submit Expressions of Interest to undertake an independent study on resettlement, to include conducting a Resettlement Assessment and providing Livelihood Improvement Planning for the area where the communities have been resettled to. The Expressions of Interest and Terms of Reference for the study are available in English and French under "Useful Links" below.  Expressions of Interest documents should be submitted prior to 5:00pm GMT, on March 27, 2020



The dispute resolution process is ongoing.

Status as of March 5, 2020


Note: A CAO assessment does not entail a judgment on the merits of complaints. Rather, the aim is to listen to people's concerns, understand the different perspectives, and gauge whether it is possible to address the concerns in a collaborative process.

Project information

Project Name & Number
Nedbank 26014
Global Financial Markets
Nedbank Group Ltd
Sub-Saharan Africa
Environmental Category
Debt up to ZAR1billion ($139 million equivalent)

Case Tracker


  • Eligible: Completed
  • Assessment Period: Completed
  • Facilitating Settlement: In Process


Useful Links