CAO Cases

Arne Hoel, The World Bank

Middle East & North Africa

Egypt / Egyptian Indian Polyester Company - Sokhna-02/India

Former worker
Date Filed
August 20, 2017
Labor- unpaid wages
Case Status
Open - Ombudsman


Project Overview

The IFC project with the Egyptian Indian Polyester Company (EIPET) comprises the establishment of a 420,000 tons per annum greenfield Polyethylene Terephthalate (PET) resin plant in the Eldorado Integrated Development and Free Zone S.A.E. in Ain Sokhna, Egypt.  EIPET is a joint venture between South Asian Petrochem Limited (SAPL), an Indian based manufacturer of PET which merged with its holding company Dhunseri Tea & Industries, and the Egyptian Petrochemical Holding Company (Echem), an agency of the Government of Egypt. IFC’s commitment to the project is $35 million A Loan.


In August 2017, CAO received a complaint from a former worker of EIPET raising concerns about unpaid wages and the company’s obligations to fulfill the terms of his consultancy contract, particularly with regards to due notice and termination. 

CAO Action

CAO found the complaint eligible for further assessment in October 2017, and initiated its assessment. During CAO’s assessment of the complaint, the parties agreed to engage in a dialogue process to address the issues. CAO Assessment Report is available under “View Documents” below. 


As a result of CAO’s dispute resolution process, the parties reached an agreement to address the complaint issues. The agreement, which was finalized and signed by the parties in August 2018, has been kept confidential at the parties’ request. 


The Agreement between the parties concluded the CAO dispute resolution process. CAO is currently monitoring implementation of the Agreement to assist in ensuring its smooth implementation, sustainability, and success.

Note: A CAO assessment does not entail a judgment on the merits of complaints. Rather, the aim is to listen to people's concerns, understand the different perspectives, and determine what options are available to address the complaint through CAO's Dispute Resolution and Compliance functions.

Status as of August 7, 2018.

Project information

Project Name & Number
Egyptian Indian Polyester Company – Sokhna 28878
Global Manufacturing & Services
Egyptian Indian Polyester Company SAE
Plastics & Rubber
Middle East & North Africa
Environmental Category
$35 million A Loan

Case Tracker


  • Eligible: Completed
  • Assessment Period: Completed
  • Facilitating Settlement: Completed
  • Monitoring/Close-out: In Process