CAO Cases

Arne Hoel, The World Bank

Sub-Saharan Africa

Togo / Togo LCT-02/Lomé

“Mouvement Martin Luther King – La voix des sans voix”
Date Filed
February 16, 2018
Resettlement, Livelihoods, Labor
Case Status
Open - Ombudsman


Project Overview
IFC has an active investment with LCT, a locally incorporated company that was awarded a 35-year concession by the Government of Togo, with an optional ten-year extension, to develop, construct, and operate a greenfield transshipment container terminal within the Port of Lomé, in Togo. Upon final completion, the terminal is expected to have an estimated handling capacity of up to 2.2 million twenty-foot equivalent unit (“TEU”) moves per annum.  The LCT project cost an estimated €353 million (about $415 million). IFC provided senior debt financing of €85.5 million (about $100 million) for its own account and mobilized €170 million (about $200 million) from other lenders. The project is classified as Category A.


The Complaint
In February 2018, CAO received a complaint from the “Mouvement Martin Luther King – La voix des sans voix”. The complaint was signed by six affected individuals, who belong to a group of former sand miners and market gardeners. The complainants claim LCT’s operations are negatively impacting them, and a larger group of people.


The complainants allege that LCT has not respected its commitments in relation to the project’s Resettlement Action Plan (RAP), particularly with regards to affected groups of market gardeners and sand miners. They claim that the execution of the RAP did not respect the frameworks of the World Bank Group, or the other national and international legal frameworks, including the Togolese Constitution and the Universal Declaration of Human Rights (UDHR). The complainants further claim that the project has impoverished surrounding communities, and raise concerns regarding ambient pollution and health impacts to “marine sand drippers”, who worked on the site. The complaint also raises labor concerns, in particular with regard to hiring practices, dismissals, and wages of lashing operations personnel (“Lashingmen”).


CAO Action
In March 2018, CAO found the complaint eligible and began an assessment of the complaint. During the assessment, the Complainants and the Company agreed to engage in a voluntary dialogue process convened by CAO to try and address the issues raised in the complaint. CAO’s assessment report is available in English and French under "View Documents" below.


A dispute resolution process is underway.  The parties produced a Progress Report regarding the issue of the Lashing-men in February 2019, available under “View Documents” below.


Note: A CAO assessment does not entail a judgment on the merits of complaints.  Rather, the aim is to listen to people's concerns, understand the different perspectives, and determine what options are available to address the complaint through CAO's Dispute Resolution and Compliance functions.


Status as of May 17, 2019

Project information

Project Name & Number
Togo LCT 29197
Société Lomé Container Terminal
Port and Harbor Operations
Sub-Saharan Africa
Environmental Category
$116.21 million

Case Tracker


  • Eligible: Completed
  • Assessment Period: Completed
  • Facilitating Settlement: In Process