CAO Cases

Arne Hoel, The World Bank

Sub-Saharan Africa

Nigeria / Eleme Fertilizer-01/Port Harcourt

IEFCL employees
Date Filed
April 11, 2018
Labor, violation of PS2, low wages, discrimination, safety
Case Status
Open - Compliance


Project Overview
IFC has two active projects with Indorama Eleme Fertilizer and Chemicals Ltd. (IEFCL) related to the construction and expansion of a nitrogenous fertilizer facility in Port Harcourt, Nigeria.


The complaint was filed with CAO in April 2018 by 134 IEFCL employees who claim that their pay is not commensurate to the work they do and the life-threatening work-related hazards that they are exposed to. The complainants add that their pay is below industry standard. Further, they raise concerns regarding discrimination, specifically alleging that the foreign employees’ salaries are higher than that of the locals, although they perform the same tasks. The complainants also claim to have been brutalized by men of the Nigerian Police Force & the Nigerian military allegedly ordered by IEFCL to disperse workers in a peaceful protest for better pay on July 13, 2017.

CAO Action
CAO found the complaint eligible for further assessment in May 2018. The CAO team conducted an assessment trip in September 2018. During CAO’s assessment, there was a lack of consensus amongst the parties to engage in a CAO facilitated dispute resolution process. In accordance with CAO’s Operational Guidelines, the complaint has been referred to CAO’s compliance function. An assessment report is available at the below link.


The case has been referred to CAO’s Compliance function for an appraisal of IFC's environmental and social performance in relation to the project.  The appraisal will determine whether or not a compliance investigation is merited.

Note: A CAO assessment does not entail a judgment on the merits of complaints.  Rather, the aim is to listen to people's concerns, understand the different perspectives, and determine what options are available to address the complaint through CAO's Dispute Resolution and Compliance functions.


Status as of February 27, 2019

Project information

Project Name & Number
Eleme Fertilizer 30967; Eleme Fertilizer II 40420
Manufacturing & Services
Indorama Eleme Fertilizer and Chemicals Ltd.
Sub-Saharan Africa
Environmental Category
Includes two A loans (resp. US$150 M & US$120 M)

Case Tracker


  • Eligible: Completed
  • Assessment Period: Completed


  • Under Appraisal: In Process