CAO Cases

Arne Hoel, The World Bank

South Asia

India / Vizhinjam-01/Kerala

Local residents and tourism workers/businesses
Date Filed
August 21, 2012
Access to water, project due diligence, loss of livelihood, possible displacement of local community members, inadequate compensation
Case Status
Open - Compliance




Vizhinjam International Seaport Limited (VISL), a special purpose company fully owned by the State Government of Kerala, is developing a multi-purpose seaport at Vizhinjam, 16 kilometers south of the state capital, Trivandrum (Thiruvananthapuram). IFC has been hired as the Transaction Advisor to strategically assist VISL in structuring and implementing the project; and seeking private sector partner(s) to implement the plan in collaboration with the State Government Ports Department. IFC is managing roughly $1.6 million in trust funds for the project.

In August 2012, a complaint was filed to the CAO by local tourism workers/businesses and other local residents, with the support of the Kerala branch of Exnora International, the Kerala Hotels and Restaurants Association, and the People’s Resistance Committee in Vizhinjam. The complainants raise concerns about detrimental impact of the port project on tourism and fishing communities situated along the coast of the area. The impacts cited in the complaint include, but are not limited to, water scarcity, loss of livelihood, loss of land and inadequate compensation. Also, the complainants specifically question IFC’s due diligence and contend that IFC failed to undertake a thorough review of documentation on the project’s environmental, social and economic impact assessments.


CAO Action


The CAO found the complaint eligible for further assessment in September 2012.  At the request of the complainants, CAO extended the 120-day assessment period in March 2013. Ultimately, CAO found no agreement among the key parties to proceed with a dispute resolution process under CAO auspices. Therefore, the complaint has been transferred to CAO’s Compliance function for appraisal, per CAO Operational Guidelines.



CAO formally initiated a compliance appraisal on August 7, 2013. The compliance appraisal is ongoing and updates regarding the case will be posted in due course.  To view details of the other two complaints related this project, click on the links to the Vizhinjam-02/Kerala and Vizhinjam-03/Mulloor cases below.



Status as of August 12, 2014



Note: An Ombudsman assessment does not entail a judgment on the merits of the complaint.  Rather, the aim is to listen to people's concerns, understand the different perspectives, and gauge whether it is possible to address the concerns in a collaborative process.


Project information

Project Name & Number
Kerala Port, Vizhinjam 28991
Vizhinjam International Seaport Limited (VISL)
Port and Harbor Operations
South Asia
Environmental Category

Case Tracker


  • Eligible: Completed
  • Assessment Period: Completed


  • Under Appraisal: In Process

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