CAO's work encompasses conflict assessment and dispute resolution, compliance auditing, and advice to IFC and MIGA on systemic social and environmental issues. We work with stakeholders with a common purpose to enhance project outcomes for affected communities and foster greater public accountability of IFC and MIGA.
CAO Ombudsman reviews all complaints and works with stakeholders to help resolve grievances about the social and environmental impacts of IFC/MIGA projects. Ombudsman processes typically involve a number of alternative dispute resolution (ADR) approaches. Learn more
As Advisor, CAO provides guidance to the President of the World Bank Group and senior management of IFC and MIGA. Drawn from its caseload, CAO advice focuses on strategic issues and emerging trends aimed at improving IFC/MIGA's performance in a systemic way. Learn more
CAO Compliance oversees audits of IFC/MIGA's social and environmental due diligence at the project-level. Audits aim to enhance project outcomes and strengthen adherence to relevant standards. Learn more