How We Work : Advisor

Arne Hoel, The World Bank

CAO's experience of working with challenging projects, combined with its independence and credibility, enables it to provide advice to the World Bank Group President and senior management aimed at improving performance in a systemic way.

CAO Advisor

The CAO's advisory role provides advice to the President of the World Bank Group and management of IFC and MIGA on broader social and environmental issues related to policies, standards, procedures, guidelines, resources, and systems.

Derived from lessons learned from its caseload, CAO's advice aims to improve performance in a systemic way and provide guidance to IFC and MIGA on emerging trends and strategic issues.



CAO Advisory Comments on IFC Draft Good Practice Handbook on Land Acquisition and Involuntary Resettlement

In response to IFC’s request for external peer review, CAO provided comments on IFC’s Draft Good Practice Handbook on Land Acquisition and Involuntary Resettlement. CAO Advisory, in collaboration with CAO specialists and an expert consultant, drew advice from the 22 percent of complaints that have raised land and resettlement issues over the past 20 years. CAO identified four challenge areas: the scope of application for Performance Standard 5; compensation at full replacement cost; disclosure, consultation, and informed participation; and interplay with the public sector, and then provided suggestions for the Draft Handbook. CAO also prepared a reference table that summarizes the applicable sections of the Performance Standards and their Guidance Notes, relevant CAO cases, and stakeholder views on the identified challenges.


CAO Resettlement Handbook Comments

Reference Table - CAO Resettlement Handbook Comments


CAO Advisory Memos on Supply Chain Business Opportunities and Risks

CAO Advisory has released a series of Advisory Memos geared to provide IFC with recommendations on supply chain business opportunities and risks. CAO saw the opportunity to develop advice on this topic given the private sector’s dependence on global supply chains for sourcing raw materials and products, as well as IFC’s focus on developing markets in fragile and conflict-affected states, where supply chain risks are likely to be most acute for IFC clients. CAO based its analysis and advice on lessons derived from a review of CAO cases, particularly compliance findings related to environmental and social supply chain risk, external supply chain expertise, and interviews with IFC staff. The publication comprises three memos related to supply chain issues: Risk Analysis; Policies and Performance Standards; and Voluntary Standards and Certification. To view the memos, please click here.


Advisory Memos on Supply Chain Business Opportunities and Risks

IFC Response to CAO Advisory Memos on Supply Chains - July 11, 2018


CAO Grievance Mechanism Toolkit, July 2016

CAO Advisory has published a new toolkit for project level grievance mechanisms. This toolkit has been developed in the context of CAO’s mandate to improve the environmental and social performance of IFC and MIGA projects. Its focus is on small and medium-sized companies in non-extractive sectors, who often face a lack of hands on tools for consulting on, designing, and managing project level grievance mechanisms. We hope this toolkit will also be helpful to practitioners in the field, and encourage your feedback through the survey mechanism embedded in the toolkit.



Grievance Mechanism Toolkit interactive website:

Grievance Mechanism Toolkit folio, 2016:     



Advisory Series Lessons from CAO Cases: LAND, August 2015

Land related issues are raised in over 52% of CAO cases. With the World Bank Group’s growing work in agribusiness in conflict and fragile countries, lessons from CAO cases provide an opportunity to reflect on some of the challenges of land intensive investment.

This paper is the first in a series of papers on critical issues raised through CAO cases. It focuses on the topic of land and highlights some of the challenges related to land in CAO cases, and outlines some of the tools that CAO has used over the years that have assisted communities and companies in overcoming these challenges.


CAO Advisory Land Paper, 2015



Advisory Work for IFC's Policy Review and Update, May 2010

The CAO released its Advisory Note to inform IFC's Policy Review and Update in May 2010. With a focus on implementation of IFC's Sustainability Framework to date, CAO conducted a portfolio review of IFC investments and an in-depth study of local stakeholder perceptions around 5 projects in the field.

CAO Review of IFC's Policy and Performance Standards on Social and Environmental Sustainability and Policy on Disclosure of Information, May 2010



IFC's Response to CAO Advisory Note, June 1, 2010


Past Advisory Work

A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, 2008



Participatory Water Monitoring: A Guide for Preventing and Managing Conflict, 2008



Improving IFC's and MIGA's Local Development Impact Reporting at the Project Level, 2008



Past Advisory Work
Extractive Industries Review

Extracting Sustainable Advantage: A review of how sustainability issues have been dealt with in IFC and MIGA extractive industries projects




Insuring Responsible Investments: A review of the application of MIGA's Environmental and Social Review Procedures