CAO Annual Report 2006-07

This past year saw a comprehensive shift in the way the CAO works. The culmination of a year long review of our Operational Guidelines highlighted the need for a clearer separation between the CAO's twin roles - dispute resolution (ombudsman) and judgments regarding policy violations (compliance). In May 2007, following a 90-day public comment period, the CAO released its revised Operational Guidelines, providing greater predictability around CAO processes for resolving complaints.

Other highlights in fiscal year (FY)07 include the development of a performance evaluation tool to monitor the outcomes of individual cases, and the publication of a series of CAO monographs on lessons learned from its involvement in the Yanacocha Gold Mine in Peru since 2000 (available on the website in English and Spanish).

Five new complaints were submitted to the CAO in FY07, bringing our total caseload to 66 cases on 24 different IFC/MIGA projects since the office was established in 1999. 

CAO Annual Report 2006-07

English/pdf; Spanish/pdf

 

Last updated: 03/27/2008