The Office of the Compliance Advisor/Ombudsman is committed to enhancing the development impact and sustainability of International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) projects by responding quickly and effectively to complaints from affected communities and by supporting
IFC and MIGA in improving the social and
environmental outcomes of their work, thereby fostering a higher level of accountability.
The CAO has three roles:
COMPLIANCE- To oversee compliance reviews of IFC/MIGA, overall environmental and social performance, and specific projects.
ADVISOR- To provide independent advice to the President and management on specific projects as well as broader environmental and social policies, guidelines, procedures and resources. OMBUDSMAN- To advise and assist IFC/MIGA to address Complaints by people impacted by projects in a manner that is fair, objective and constructive. The Ombudsman role is the most innovative of the three. It is aimed at resolving issues by providing a context and process for parties to find mutually satisfactory solutions. It is focused on identifying problems, recommending actions, using conflict resolution and mediation approaches and addressing systemic issues, where necessary. |
