CAO Operational Guidelines
The CAO completed a year-long collaborative process in 2007 to revise its Operational Guidelines. Drafted with input from external stakeholders and designed to improve CAO performance and operational impact, the revised Guidelines:
- Provide greater clarity about CAO processes and distinction between its three roles;
- Ensure CAO’s Ombudsman function remains neutral and unbiased as it explores possibilities for resolution among the parties;
- Enhance CAO’s potential to achieve procedural fairness for all involved parties; and
- Open a window in time following a CAO audit for a Sponsor and/or IFC/MIGA to move into compliance.
The Operational Guidelines are available in all official languages of the World Bank Group and will be available shortly on this website. For more information, please contact the CAO.
Documents
Public Comment and CAO Responses
English/pdf
Last updated: 03/04/2008
