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  • Dispute Resolution (DR)

    Morocco: Zalagh-01/Tiddas

    Morocco
    21 Mar 2016
    DR Monitoring

    Case closed after Dispute Resolution. Conclusion Report available.

    Closed
    Morocco: Zalagh-01/Tiddas
  • Compliance

    Indonesia: Financial Intermediary-01

    Indonesia
    31 Oct 2019
    Appraisal

    Case closed after compliance appraisal. Appraisal report available.

    Closed
    Indonesia: Financial Intermediary-01
Our Mandate

We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects. 

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Our Mandate
CAO Data

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Cases handled since CAO's inception

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How We Work

Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.

How We Work
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How We Work
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Dispute Resolution

We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.

Compliance

We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.

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Advisory

We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.

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