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  • Compliance

    Jordan: Alcazar Energy-01/Jordan

    Jordan
    02 Mar 2020
    Closed Compliance

    Appraisal report now available in Arabic and English.

    Closed
    Jordan: Alcazar Energy-01/Jordan
  • Dispute Resolution (DR)

    Yemen: HSA Foods-01/Ras-Isa

    Yemen
    05 Apr 2021
    Mediation

    Assessment report available in Arabic and English. Dispute Resolution process ongoing.

    Open
    Yemen: HSA Foods-01/Ras-Isa
Our Mandate

We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects. 

Our Mandate
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CAO Data

51

Active Cases

213

Cases handled since CAO's inception

21

Years of Operation

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How We Work

Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.

How We Work
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How We Work
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Dispute Resolution

We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.

Compliance

We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.

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Advisory

We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.

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