Dispute Resolution (DR)
Morocco: Zalagh-01/TiddasMorocco21 Mar 2016DR Monitoring
Case conclusion ongoingOpenMorocco: Zalagh-01/Tiddas
Indonesia: Financial Intermediary-01Indonesia31 Oct 2019Appraisal
Case closed after compliance appraisal. Appraisal report available.ClosedIndonesia: Financial Intermediary-01
Cambodia: Financial Intermediaries 01-03Cambodia11 Jun 2018Appraisal
Assessment reports available. Compliance appraisal now ongoing.OpenCambodia: Financial Intermediaries 01-03
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Cases handled since CAO's inception
Years of Operation
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.