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  • Compliance

    Jordan: Masdar Baynouna-01/East Amman

    Jordan
    11 Feb 2020
    Appraisal

    Compliance appraisal concluded. Investigation to be initiated.

    Open
    Jordan: Masdar Baynouna-01/East Amman
  • Dispute Resolution (DR), Compliance

    Albania: Enso Albania-01/Lengarica

    Albania
    22 Jun 2015
    Closed - DR & Compliance

    Monitoring completed. Case closed with partially unsatisfactory results. 

    Closed
    Albania: Enso Albania-01/Lengarica
Our Mandate

We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects. 

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CAO Data

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213

Cases handled since CAO's inception

22

Years of Operation

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How We Work

Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.

How We Work
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How We Work
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Dispute Resolution

We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.

Compliance

We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.

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Advisory

We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.

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