Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Pakistan: Complaint regarding IFC's Bank Alfalah project

July 22, 2015: CAO has accepted a complaint regarding IFC's Bank Alfalah project in Pakistan. The assessment of the issues with the relevant parties is underway. Learn about this case

Malaysia: CAO Compliance appraisal of IFC's investment in Bilt Paper B.V

July 16, 2015: C AO has completed its compliance appraisal of IFC with regard to its investment in Bilt Paper B.V in Malaysia. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below. Learn about this case

South Africa: Complaint regarding IFC's Lonmin Project

July 15, 2015 - CAO has accepted a complaint regarding IFC's Lonmin project in South Africa. The assessment of the issues with the relevant parties is underway. Learn more about this case

Cambodia: CAO concludes the monitoring of Cambodia Airport II-01 case

July 07, 2015: CAO has completed its monitoring of implementation of agreements relating to the Cambodia Airport II-01/Sihanoukville case. A detailed Conclusion Report with a summary of the dispute resolution process and all the outcomes achieved can be found at the link below.Learn about this case

Kyrgyz Republic: CAO Assessment Report of Complaint Regarding IFC's Plato Project

July 01, 2015: CAO has completed its assessment of the complaint regarding IFC's investment in Plato, a private education provider. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines.Learn more about this case

Guatemala: CAO Assessment Report of Complaint Regarding IFC's Real LRIF Project

June 29, 2015 - CAO has completed its assessment of the complaint regarding IFC's investment in Latin Renewables Infrastructure Fund (LRIF) in Guatemala. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines. Learn more about this case

Summary of CAO cases: June 2015

June 29, 2015 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary June 2015

Chile: CAO Compliance appraisal of IFC's investment in Hidromaule S.A.

June 25, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Hidromaule S.A. in Chile. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below. Learn more about this case

Egypt: Complaint regarding IFC's Alex Dev Ltd Project

June 10, 2015 - CAO has accepted a complaint regarding IFC's Alex Dev Ltd project in Egypt. The assessment of the issues with the relevant parties is underway.
Learn more about this case

India: CAO Compliance appraisal of IFC's Advisory Services project with Vizhinjam International Seaport Limited

June 04, 2015 - CAO has completed its compliance appraisal of IFC regarding its Advisory Services project with Vizhinjam International Seaport Limited in India, and determined that an investigation is merited. This compliance appraisal considers three separate complaints (Vizhinjam 01, 02 and 03). The investigation will assess IFC’s preparation and implementation of the project. In accordance with the CAO Operational Guidelines, Terms of Reference for this investigation will be published.CAO Compliance appraisal report

Peru: CAO Compliance appraisal of IFC's investment in Minera Yanacocha S.A.

June 03, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Minera Yanacocha S.A. in Peru. This compliance appraisal considers four separate complaints (Yanacocha 04, 05, 06 and 07) related to land and labor issues. CAO has determined that an investigation is not merited and has closed the four cases. CAO's appraisal report is available at the link below.CAO Compliance appraisal report

Colombia: CAO Compliance Investigation of IFC with regard to its investment in Avianca

May 18, 2015 - CAO has released its compliance investigation of IFC with regard to Aerovias del Continente Americano S.A. (Avianca) in Colombia. CAO's Investigation Report in English and Spanish, IFC's response, and full details on the case are available at the link below.Learn more about this case

Krygyz Republic: Complaint regarding IFC's Plato Project

May 11, 2015: CAO has accepted a complaint regarding IFC's Plato project in Krygyz Republic. The assessment of the issues with the relevant parties is underway. Learn more about this case

Togo: Complaint regarding IFC's Togo LCT Project

May 04, 2015: CAO has accepted a complaint regarding IFC's Togo LCT project in Togo. The assessment of the issues with the relevant parties is underway.
Learn more about this case

Mongolia: Oyu-Tolgoi-02 Independent Expert Panel Phase 1 Results

April 06, 2015 - The parties have released the Executive Summary and Recommendations of the Independent Expert Panel's Phase 1 results.Learn more about this case

Malaysia: CAO Assessment Report of Complaint Regarding IFC's Bilt Paper B.V Project

March 16, 2015 - CAO has released its Assessment Report of the complaint regarding IFC's involvement in Bilt Paper B.V in Malaysia. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines. Learn more about this case

CAO FI Monitoring Report and IFC response

November 24, 2014 - CAO released its first compliance monitoring report related to the financial intermediaries (FI) audit of IFC on October 16, 2014. The monitoring report considers actions taken by IFC in response to the audit findings, and subsequent Ficohsa Investigation.  The monitoring report, together with IFC's official response, is available at the link below.Learn more about this case

What's New

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording