Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Uganda: Terms of Reference for Compliance Investigation of Bujagali-07 Case

November 29, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment and MIGA guarantee in the Bujagali project in Uganda.The ToR and full details about this case can be found via link below.Learn about this case

Research Analyst - Washington DC

November 21, 2016 - CAO is advertising a new Research Analyst position with the CAO’s Compliance function. All applications must be submitted through the IFC jobs website to be considered. See link below to apply.Research Analyst Vacancy

Honduras: CAO Assessment of a complaint related to a tourism development project financed by IFC’s client Banco Ficohsa in Honduras

November 15, 2016 - CAO has concluded the assessment of a complaint related to a tourism development project financed by IFC’s client Banco Financiera Comercial Hondureña (FICOHSA) in Honduras. During the assessment, the complainants decided to refer the complaint to CAO’s compliance function for an appraisal of IFC’s environmental and social due diligence of the project. Learn more about this case

Summary of CAO Cases: November 2016

November 15, 2016 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary November 2016

Death of rural land rights leaders in Honduras

November 7, 2016 - It is with deep sadness and concern that CAO has learned of the deaths of two rural land rights leaders in Honduras. José Ángel Flores, president of the Unified Campesinos Movement of the Aguán (MUCA), and Silmer Dionicio George, a leader of the La Confianza farmers' cooperative, were shot dead by a group of men outside MUCA’s office in the community of La Confianza in the Bajo Aguán on October 18, 2016. MUCA is a complainant organization to CAO. CAO extends its condolences to their families, friends, and the people of Honduras.

Costa Rica: Complaint regarding IFC's Reventazon HPP Project

November 07, 2016 - CAO has accepted a complaint regarding IFC's supported Reventazon HPP project in Costa Rica. An assessment of the complaint is underway with the relevant parties.Learn more about this case

India: CAO releases Compliance Investigation of IFC’s Investments in Amalgamated Plantations

November 07, 2016 - CAO has released a compliance investigation of IFC’s investment in Amalgamated Plantations Private Limited (APPL) in northeast India. The investigation makes a number of findings in relation to IFC’s appraisal and supervision of environmental and social risks and impacts of the project. CAO’s Investigation Report, IFC’s Response and a communiqué regarding the case, are available at the link below.   Learn more about this case

Indonesia: Agreement Reached between Rajamandala Electric Power and Affected Community Members in CAO Mediation

October 25, 2016 - During the dispute resolution process, the parties agreed on two key action items: 1. Addressing outstanding land issues through direct negotiations between the company and the land owners and 2. Work jointly on strengthening communication between the company and the communities. The parties have successfully negotiated outstanding land issues and are working on strengthened communication, notably through a successful workshop. The CAO process is now in the monitoring phase. A full summary of the case is available via link below: Learn more about this case

CAO seeks a Short-Term Consultant (STC) to support CAO's Advisory function

The STC will be responsible for coordinating and maintaining CAO's monitoring and evaluation system, and will also be required to assist in its future development. To apply, see Terms of Reference below. Applications will be reviewed on a rolling basis.CAO Advisory_STC_TOR

Togo: CAO releases Compliance Investigation of IFC’s Investment in Lomé Container Terminal (LCT)

October 20, 2016 - CAO has released a compliance investigation of IFC's investment in Lomé Container Terminal (LCT) in Togo. The investigation makes a number of findings in relation to IFC's appraisal and supervision of environmental and social risks and impacts of the project. CAO's Investigation Report in English and French, IFC's Response, and a communiqué regarding the case, are available at the link below. Learn more about this case

CAO ANNUAL REPORT 2016: Solutions + Accountability +Learning

October 6, 2016: A Focus on Impacted Communities—In Cambodia, a company in dialogue with local communities agrees to halt land clearance around rubber plantations. In Indonesia and India, CAO publishes compliance reports in relation to the environmental and social impacts of IFC investments. For a full report on CAO's activities in FY2016, click the below link.  A summary of the report is also available below in both English and Spanish. The full Spanish report is forthcoming.

CAO Annual Report 2016
CAO Annual Report 2016 (Spanish)
Summary Leaflet (English)
Summary Leaflet (Spanish)

Bangladesh: Complaint regarding IFC's investment in United Ashuganj Energy

September 28, 2016: CAO has accepted a complaint regarding IFC's supported United Ashuganj Energy project in Bangladesh . An assessment of the complaint is underway with the relevant parties.Learn more about this case

Indonesia: CAO Assessment of MIGA’s Rajamandala Hydropower Plant Project Complaint

September 28, 2016: CAO has concluded the assessment of the complaint in relation to MIGA’s Rajamandala project in Indonesia. During the assessment, the parties agreed to engage in a CAO facilitated dispute resolution process to try to resolve the issues raised in the complaint. Learn more about this case

Chad: CAO publishes Progress Report regarding Chad-Cameroon Pipeline-03 dialogue process

September 13, 2016: CAO publishes a Progress Report regarding dispute resolution process addressing concerns about the Chad-Cameroon pipeline project in Chad. The Progress Report and more information about the case are available at the link below.Learn more about this case

Kenya: Complaint regarding IFC's investment in Bidco Africa

September 08, 2016: CAO has accepted a complaint regarding IFC's supported Bidco Bev & Det project in Kenya . An assessment of the complaint is underway with the relevant parties. Learn more about this case

CAO investigation report of IFC’s Investment in APPL sent to IFC for Official Response

September 6, 2016 – CAO’s final investigation report of IFC’s investment in Amalgamated Plantations Private Limited (APPL) was sent to IFC for Official Response on September 6, 2016. IFC has 20 working days to submit a response to CAO. Once the response is submitted, CAO will send the final investigation report and IFC’s response to the President of the World Bank Group for clearance.Learn more about this case

Egypt: Terms of Reference for Compliance Investigation of IFC Financing of Alexandria Portland Cement

September 2, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's financing of Alexandria Portland Cement Company (APCC) in Egypt..The ToR and full details about this case can be found via link below.Learn more about this case

Colombia: CAO releases Compliance Investigation of IFC Investments in Eco Oro

August 25, 2016 - CAO releases its compliance investigation of IFC's investments in Eco Oro, a junior mining company which owns the Angostura gold and silver exploration project in Colombia. The investigation makes a number of findings in relation to IFC's appraisal and supervision of environmental and social risks and impacts of the project. CAO's Investigation Report in English and Spanish, a communiqué regarding the case, and IFC's Response, are available at the link below
Learn more about this case

Cameroon: CAO publishes Progress Report regarding Chad-Cameroon Pipeline project dialogue process

August 17, 2016 - CAO publishes a Progress Report regarding dispute resolution process addressing concerns about the Chad-Cameroon pipeline project in Cameroon. The Progress Report and more information about the case are available at the link below.Learn more about this case

Guatemala: CAO publishes Compliance Appraisal Report of IFC's Investment in CIFI

August 17, 2016 - CAO releases its compliance appraisal report of IFC's investment in Corporacion Interamericana para el Financiamiento (CIFI) - Hidro Santa Cruz project. CAO has decided that a compliance investigation was warranted in response to this complaint, and will prepare Terms of Reference for the investigation. The compliance appraisal report and more information about the case are available at the link below.Learn more about this case

CAO Newsletter: Issue 4 / August 2016

August 15, 2016 - CAO’s latest newsletter provides an update on CAO’s compliance investigation of IFC’s investments in a palm oil refinery in Ukraine, CAO’s publication of its interactive Grievance Mechanism Toolkit, progress that’s been made through a dispute resolution process in Albania and recent CAO mediator workshops, amongst other updates.CAO Newsletter - Issue 4

Honduras: CAO publishes second Compliance Monitoring Report regarding the Dinant Audit

August 15, 2016 - CAO publishes its second monitoring report in relation to CAO's 2014 Audit of IFC's investment in Corporación Dinant. The monitoring report and more information about the case are available at the link below.Learn more about this case

Cambodia: New Progress Report and latest Joint Statement on Dispute Resolution Process with regard to VEIL II-01 Complaint

August 01, 2016 - CAO has posted a Progress Report summarizing process and outcomes to date regarding the dispute resolution process in Cambodia, which addresses a complaint regarding the IFC’s VEIL II project. The parties have also issued a further Joint Statement regarding the ongoing mediation process. Both the Progress Report and Joint statement are available at the link below: Learn more about this case

Colombia: Eco Oro Investigation Report sent to IFC for Official Response

July 11, 2016 - CAO's final investigation report of IFC's investment in Eco Oro in Colombia was sent to IFC for official response on June 30, 2016. IFC has 20 working days to submit a response to CAO. Once the response is submitted, CAO will forward the final investigation report along with IFC's response to the President of the World Bank Group for clearance. Learn more about this case

CAO Publishes Grievance Mechanism Toolkit

CAO Advisory has published a new toolkit for project level grievance mechanisms. This toolkit has been developed in the context of CAO’s mandate to improve the environmental and social performance of IFC and MIGA projects. Its focus is on small and medium-sized companies in non-extractive sectors, who often face a lack of hands on tools for consulting on, designing, and managing project level grievance mechanisms. We hope this toolkit will also be helpful to practitioners in the field, and encourage your feedback through the survey mechanism embedded in the toolkit.
View the Grievance Mechanism Toolkit Here

CAO Meets with Civil Society Organizations from Across Mexico

June 15, 2016 - More than 80 representatives of Mexican civil society organizations (CSOs) from 17 Mexican states met for the first time with CAO and four other independent accountability mechanisms (IAMs) on June 8 in Mexico City. Learn more about this event

CAO Publication: Building Hope and Health Through Dialogue - A Story of Company-Community Dispute Resolution in Nicaragua

June 14, 2016 - This is the story of how a dispute-resolution process convened by CAO resulted in a company and community working together to solve their issues. It is also the story of what seemed at first to be a dispute between a specific company and former workers, soon proved to be a local manifestation of a much larger public health issue.
This publication is available in English and Spanish at the links below.
English
Spanish

Berta Cáceres - A Powerful Voice for the Voiceless

March 7, 2016 - It is with deep sadness that we have learned of the murder of Berta Cáceres, one of the leading indigenous and environmental rights campaigners in Honduras. CAO had received a number of complaints related to hydropower and other energy projects in Honduras from Berta Cáceres, in her capacity as general coordinator and co-founder of the National Council of Popular and Indigenous Organizations of Honduras (COPINH). For more information

What's New

CAO ANNUAL REPORT 2016: Solutions + Accountability +Learning

October 6, 2016: A Focus on Impacted Communities—In Cambodia, a company in dialogue with local communities agrees to halt land clearance around rubber plantations. In Indonesia and India, CAO publishes compliance reports in relation to the environmental and social impacts of IFC investments. For a full report on CAO's activities in FY2016, click the below link.CAO Annual Report 2016