Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

CAO Releases Advisory Work on Supply Chains

July 17, 2018 - CAO has released an advisory series on Supply Chain Business Opportunities and Risks. CAO developed the series based on lessons from CAO cases, and inputs from external experts and IFC staff. The series comprises three memos focused on supply chain risk analysis; policies and performance standards; and voluntary standards and certification.
Learn more about CAO's Supply Chain Memos

CAO Releases Animated Video to Explain Its Work

July 12, 2018 - What is CAO and how do we work? CAO has released an animated video to answer these questions and introduce its work. View the two-minute video here.Video: What is CAO and How Do We Work

Summary of CAO Cases: July 2018

July 5, 2018 - CAO’s 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.Case Summary July 2018

Albania: CAO sends Enso Albania Investigation Report to IFC for Official Response

June 26, 2018 - CAO has finalized its investigation report of IFC's investment in Enso Albania relating to a hydropower plant on the Lengarica river in Albania. IFC management has 20 days to submit a response to the investigation report.Learn more about this case

Uganda: IFC Management Response to CAO Bujagali Investigations – Terms of Reference for Worker and Household Studies

June 21, 2018 – IFC has disclosed Terms of Reference for studies as part of its Management Response to CAO’s Bujagali-06 and Bujagali-07 investigations. The Terms of Reference provide further details in relation to IFC’s response to complaints from construction workers and households whose land was acquired for the construction of the project transmission line.Learn more about the Bujagali-06 caseLearn more about the Bujagali-07 case

Indonesia: CAO Closes Third Wilmar Case After Monitoring

June 19, 2018 – CAO has published a final compliance monitoring report following its 2016 investigation of IFC’s performance in relation Delta Wilmar / Wilmar Group in Indonesia. More details about the case, and the compliance monitoring report, are available at the link below.Learn more

Myanmar: CAO Concludes Assessment of Complaint Related to IFC Investment in Myanma Awba Group Company Ltd.

June 15, 2018 - CAO has completed its assessment of the complaint related to IFC’s investment in Myanma Awba Group Company Ltd. in Myanmar. The parties have agreed to engage in a dialogue process convened by CAO. The assessment report is available in English and Burmese.Learn more

Kenya: CAO Accepts Complaint Regarding IFC’s Investment in Bridge International Academies

June 15, 2018 – CAO has accepted a complaint in relation to IFC’s investment in Bridge International Academies in Kenya and has initiated an assessment. A summary of the complaint and more information about the case are available at the link below.Learn more

Peru: CAO Completes Assessment Report for complaint regarding IFC's Investment in Minera Yanacocha

June 15, 2018 - CAO has completed an assessment of the 11th complaint received regarding IFC’s investment in the Minera Yanacocha project in Cajamarca, Perú. The complaint raised concerns in relation to environmental conditions at the La Quinua mine and potential negative environmental impacts at the proposed Conga mine. Based on a decision by the complainants and company, the complaint is being referred to CAO’s Compliance Function for an appraisal of IFC’s adherence to its own environmental and social policies.Learn more

Malaysia: CAO Publishes Compliance Investigation Regarding IFC’s Investment in Bilt Paper

June 06, 2018 - CAO has completed a compliance investigation related to IFC’s investment in Bilt Paper B.V. CAO found shortcomings in IFC’s review and supervision of the requirements of Performance Standard 2 on Labor and Working Conditions. A summary of the findings and CAO’s investigation report is available at the below link.Learn more

Uganda: IFC addendum to Management Response to CAO's Bujagali Investigation

May 23, 2018 - IFC shared with CAO an addendum to the management response to CAO's investigation report for the Bujagali 04/06 and Bujagali 07 cases. CAO monitoring will include a review of the implementation of the actions listed in the addendum and compliance with the Performance Standards. Learn more about the Bujagali-04 case Learn more about the Bujagali-06 case Learn more about the Bujagali-07 case

Uzbekistan: CAO Concludes Assessment of Complaint Related to IFC Investment in Indorama Kokand Textile (ITK) and Hamkorbank

April 20, 2018 - CAO has completed its assessment of the complaint related to IFC’s investment in Indorama Kokand Textile (IKT), a cotton yarn producer in Uzbekistan, and Hamkorbank.  The parties have agreed to engage in a voluntary dialogue process convened by CAO. The assessment report is available in English, Russian and Uzbek.Learn more about this case

What's New

CAO Releases Advisory Work on Supply Chains

July 17, 2018 - CAO has released an advisory series on Supply Chain Business Opportunities and Risks. CAO developed the series based on lessons from CAO cases, and inputs from external experts and IFC staff. The series comprises three memos focused on supply chain risk analysis; policies and performance standards; and voluntary standards and certification. Learn more about CAO's Supply Chain Memos

CAO Releases Animated Video to Explain Its Work

July 12, 2018 - What is CAO and how do we work? CAO has released an animated video to answer these questions and introduce its work. View the two-minute video here.Video: What is CAO and How Do We Work

South Africa: CAO Participates in International Association for Impact Assessment (IAIA) Annual Conference

May 21, 2018 - CAO participated in the 38th Conference of the International Association for Impact Assessment (IAIA) held in Durban, South Africa, May 16-19, 2018. CAO partnered with other IFI iindependent accountability mechanisms to host a plenary session on the role of the mechanisms in international finance, participated in two technical sessions related to mediation and assessments, and organized an outreach event for South African civil society organizations. Learn more about the event

Nigeria: CAO Conducts Outreach to Civil Society Organizations

May 18, 2018 - CAO hosted a civil society outreach meeting in Nigeria on May 17, 2018.  The meeting, which took place at the IFC and World Bank offices in Lagos and Abuja, respectively, included over 30 CSO representatives who received a briefing from IFC staff on the investment portfolio in Nigeria and E&S standards, and a briefing from CAO regarding its accountability  role. CAO co-organized the event with the African Network for Environment and Economic Justice (ANEEJ) and Global Rights.Learn more about this event

Financing Development through Financial Intermediaries: Exploring Best Practices in Transparency

May 18, 2018 - CAO hosted a policy dialogue during the recent Spring Meetings to discuss best practices in transparency related to financial intermediary investments. A high-level panel of representatives from IFC, the banking sector, and civil society, as well as over 100 attendees, discussed the challenges and opportunities for financial sector transparency. Learn more

CAO Newsletter: April 2018

April 25, 2018 - CAO's latest newsletter provides an update on progress that's been made through a dispute resolution process in Uganda, stakeholder feedback on CAO's communications, CAO's release of a compliance investigation related to a port project in India, advisory engagement around its Grievance Mechanism Toolkit, and outreach initiatives in the Africa region, amongst other updates.CAO Newsletter - April 2018

CAO Convenes Civil Society Dialogue in Senegal

April 3, 2018 - CAO organized an outreach meeting via videoconference with Senegalese civil society organizations (CSOs) in Dakar on March 13, 2018. The meeting was part of CAO’s broader outreach effort in the Africa region, and followed similar dialogues in Ghana and South Africa. The event was co-organized with two leading Senegalese CSOs, Lumière Synergie pour le Développement (LSD) and Enda Lead Afrique Francophone, and had logistics support from the IFC office in Dakar.Learn more about this event