Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Colombia: Eco Oro Investigation Report sent to IFC for Official Response

July 11, 2016 - CAO's final investigation report of IFC's investment in Eco Oro in Colombia was sent to IFC for official response on June 30, 2016. IFC has 20 working days to submit a response to CAO. Once the response is submitted, CAO will forward the final investigation report along with IFC's response to the President of the World Bank Group for clearance. Learn more about this case

Summary of CAO cases: July 2016

July 06, 2016- CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary July 2016

Indonesia: Complaint regarding MIGA's Rajamandala Hydropower Plant Project

July 06, 2016 - CAO has accepted a complaint regarding MIGA's supported Rajamandala hydropower plant project in Indonesia . An assessment of the complaint is underway with the relevant parties.  Learn more about this case

CAO Publishes Grievance Mechanism Toolkit

CAO Advisory has published a new toolkit for project level grievance mechanisms. This toolkit has been developed in the context of CAO’s mandate to improve the environmental and social performance of IFC and MIGA projects. Its focus is on small and medium-sized companies in non-extractive sectors, who often face a lack of hands on tools for consulting on, designing, and managing project level grievance mechanisms. We hope this toolkit will also be helpful to practitioners in the field, and encourage your feedback through the survey mechanism embedded in the toolkit.
View the Grievance Mechanism Toolkit Here

Belarus: Complaint regarding IFC's investment in LLC Strominvest

June 29, 2016 - CAO has accepted a complaint regarding IFC's supported Strominvest II project in Belarus. An assessment of the complaint is underway with the relevant parties.  Learn more about this case

Deadline extended to July 15, 2016: Public Consultation - CAO Approach to Complainant Protection

June 20, 2016 - CAO's work with complainants is sensitive by nature, and in some circumstances, complainants may receive threats or experience retaliations as a consequence of having lodged a complaint. In recognition of this reality “CAO’s Approach to Complainant Protection” paper sets out how CAO approaches these challenges and its applicability to work done by all CAO functions – Dispute Resolution, Compliance and Advisory. CAO requests that you provide your inputs and comments by July 15, 2016. Please send submissions to cao@worldbankgroup.org
Consultation Draft - CAO Approach to Complainant Protection 2016

Albania: Terms of Reference for Compliance Investigation of IFC's Investment in Enso Albania

June 16, 2015 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Enso Albania. The ToR and full details about this case can be found via link below.Learn more about this case

CAO Meets with Civil Society Organizations from Across Mexico

June 15, 2016 - More than 80 representatives of Mexican civil society organizations (CSOs) from 17 Mexican states met for the first time with CAO and four other independent accountability mechanisms (IAMs) on June 8 in Mexico City. Learn more about this event

CAO Publication: Building Hope and Health Through Dialogue - A Story of Company-Community Dispute Resolution in Nicaragua

June 14, 2016 - This is the story of how a dispute-resolution process convened by CAO resulted in a company and community working together to solve their issues. It is also the story of what seemed at first to be a dispute between a specific company and former workers, soon proved to be a local manifestation of a much larger public health issue.
This publication is available in English and Spanish at the links below.
English
Spanish

Uganda: CAO Assessment of Seventh Bujagali Complaint

June 01, 2016 - CAO has concluded the assessment of the seventh complaint in relation to IFC and MIGA Bujagali project in Uganda. During the assessment, CAO found no agreement among the key parties to proceed with a dispute resolution process under CAO auspices. In accordance with CAO’s Operational Guidelines, the case has been referred to CAO Compliance for appraisal of IFC’s/MIGA’s performance with regard to the project.
Learn more about this case

India: Complaint regarding IFC's investment in Coastal Gujarat Power Limited

May 26, 2016 - CAO has accepted a new complait regarding IFC's Tata Ultra Mega project in India. The assessment of the issues with the relevant parties is underway. Learn more about this case

Guatemala: CAO Assessment of IFC's investment in Corporacion Interamericana para el Financiamiento

May 19, 2016 - CAO has concluded the assessment of the complaint regarding the Santa Cruz hydropower project in Guatemala supported through an IFC investment in Corporacion Interamericana para el Financiamiento (CIFI). Given the stakeholders’ decisions, the case has been referred to CAO’s Compliance function for appraisal. The Assessment Report is available via the link below.Learn more about this case

Albania: CAO Compliance Appraisal of IFC's Investment in enso Albania

May 19, 2016 - CAO releases its compliance appraisal report regarding IFC's investment in enso Albania. The appraisal concludes that the complaint raises substantial issues related to IFC’s appraisal and supervision of the environmental and social impacts of this hydropower project. CAO has decided that a compliance investigation is warranted. The compliance appraisal report and more information about the case are available at the link below.Learn more about this case

Egypt: CAO Assessment of Complaint Regarding IFC's Alex Dev Project

May 11, 2016 - CAO has concluded the assessment of the complaint regarding IFC's investment in Alexandria Development Limited (ADL) in Egypt. As the parties chose not to engage in a CAO facilitated dispute resolution process, the case has been referred to CAO Compliance function for appraisal. The Assessment Report is available via the link below.Learn more about this case

Malaysia: Terms of Reference for Compliance Investigation of IFC's Investment in Bilt Paper

May 10, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Bilt Paper/SFI in Malaysia. The ToR and full details about this case can be found via link below. Learn more about this case

Uganda: Terms of Reference for Compliance Investigation of IFC and MIGA projects with Bujagali Energy

May 10, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC investment and MIGA project with Bujagali Energy in Uganda. This compliance investigation will pertain to the Bujagali 04 and 06 cases. The ToR are available at the link below. Terms of Reference

Indonesia: CAO releases Compliance Investigation Report regarding IFC's Investment in Delta-Wilmar (Wilmar-03)

May 3, 2016 - CAO releases a compliance investigation related to IFC investments in Delta-Wilmar, a palm oil processing company in Ukraine. The investigation identifies shortcomings in relation to IFC’s management of risks and impacts associated with the company’s palm oil supply chain in Indonesia. CAO's Investigation Report, a communiqué regarding the case, and IFC's Response, are available at the link below.Learn more about this case

CAO Newsletter: Issue 3 / April 2016

April 18, 2016 - CAO’s latest newsletter provides an update on CAO’s joint fact finding process in Mongolia, the efforts of parties beyond CAO’s dialogue process in Nicaragua, new knowledge-sharing initiatives developed by the Advisory team, and the release of CAO’s first monitoring report related to the IFC investment in Banco Ficohsa, Honduras, amongst other updates. CAO Newsletter Issue 3

Berta Cáceres - A Powerful Voice for the Voiceless

March 7, 2016 - It is with deep sadness that we have learned of the murder of Berta Cáceres, one of the leading indigenous and environmental rights campaigners in Honduras. CAO had received a number of complaints related to hydropower and other energy projects in Honduras from Berta Cáceres, in her capacity as general coordinator and co-founder of the National Council of Popular and Indigenous Organizations of Honduras (COPINH). For more information

What's New

Conflict Resolution Day 2015: Conflict, Gender & Development: A Conversation with Alaa Murabit

November 2, 2015 - On 16 October 2015, CAO hosted a discussion with Alaa Murabit to mark Conflict Resolution Day. The discussion centered on the why and how of achieving participation of women in development and mediation processes. To see highlights from the conversation, see video via link below.Conflict Resolution Day 2015

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording