Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Peru: New complaint regarding IFC's Yanacocha Project

April 21, 2014 - CAO has accepted a new complaint from a local family who raise concerns about IFC-supported Minera Yanacocha’s land acquisition and compensation process related to Minas Conga. Learn more about this case

Guatemala: Complaint Regarding IFC's TCQ Project

April 16, 2014 - CAO has accepted a new complaint regarding IFC's TCQ project in Guatemala. An assessment of the issues raised in the complaint is underway with the relevant parties.
Learn more about case here

Ukraine: Complaint Regarding IFC's Axzon A/S Project

April 11, 2014 - CAO has accepted a new complaint regarding IFC's Axzon project in Ukraine. An assessment of the issues raised in the complaint is underway with the relevant parties. Learn more about the case here

Mexico: Eighth Complaint Regarding IFC's Harmon Hall Project

April 10, 2014 - CAO has accepted a new complaint regarding IFC's Harmon Hall project in Mexico. An assessment of the issues raised in the complaint is underway with the relevant parties. Learn more about the case here

Honduras: IFC Consultation Draft: Dinant Enhanced Action Plan

April 08, 2014 - IFC has provided CAO with an enhanced Action Plan in response to CAO's Audit of IFC's investment in Dinant. This action plan has been posted on IFC's website here and is available under the View Documents tab from the link belowLink to case file and Dinant Enhanced Action Plan

Summary of CAO Cases: April 2014

April 07, 2014 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary April 2014

Peru: New Complaint Regarding IFC's Yanacocha Project

March 26, 2014- A former employee of IFC supported mining Company, Minera Yanacocha S.R.L. has lodged a complaint with CAO. The complaint has been found eligible and CAO has commenced the assessment of the issues with the relevant parties. Learn more about this case here

Mexico: Seventh Complaint Regarding IFC's Harmon Hall Project

March 24, 2014 - CAO has accepted a new complaint regarding IFC's Harmon Hall project in Mexico. An assessment of the issues raised in the complaint is underway with the relevant parties. Learn more about this case here

Albania: CAO Compliance Appraisal of Albania Hydros

March 24, 2014 - CAO has released its Compliance Appraisal report of IFC advisory services project in Albania Hydros. Having considered the issues raised in the complaint and available information on the potential adverse environmental and social impact of the project, CAO finds that this complaint does not warrant further investigation. As such, CAO has decided to close the case.Learn more about this case here

Mexico: CAO Assessment Report of Harmon Hall 02- 06 Complaints

March 19, 2014 - CAO has released its Assessment Report for the complaints regarding IFC's investment in Harmon Hall in Mexico. The parties did not agree to a collaborative dispute resolution process, and CAO has concluded the assessment of the complaints. The case is now being handled by CAO Compliance function, as per CAO’s Operational Guidelines.
Learn more about the case here

Cambodia: Complaint Regarding IFC's VEIL II Project

March 06, 2014 - CAO has accepted a new complaint regarding IFC's VEIL II project in Cambodia. An assessment of the issues raised in the complaint is underway with the relevant parties. Learn more about the case here

Peru: CAO Conclusion Report of Fourth Complaint Regarding Yanacocha Project

February 27, 2014 - CAO has released its Conclusion Report for the complaint regarding IFC's investment in Yanacocha in Peru. CAO concluded its involvement in the dispute resolution process as a collaborative resolution could not be reached. The case is now being handled by CAO's Compliance function. The Conclusion Report is available in English and Spanish at the link below. Learn more about the case here

Cambodia: CAO Assessment of Cambodia Airport-01

February 18, 2014 - CAO has released its Assessment Report of the complaint received regarding the IFC supported Cambodia Airports project in Phnom Pehn, Cambodia. The parties have agreed to work with CAO's Dispute Resolution function to try to resolve the issues. CAO's Assessment report is available in both English and Khmer through the link below.Learn more about this case here

India: CAO completes appraisal of IFC Investment in Amalgamated Plantations Private Limited and issues Terms of Reference for Compliance Investigation

February 11, 2014 - CAO has completed its appraisal of IFC's investment in Amalgamated Plantations Private Limited. CAO concludes that IFC's environmental and social performance with regard to this project merits further enquiry. CAO has issued Terms of Reference for a Compliance Investigation. Full details about the case are available at the link below.Learn more about this case

Honduras: CAO issues Terms of Reference for Compliance Investigation into IFC's investments in Banco Ficohsa

January 27, 2014 - In line with its Operational Guidelines, CAO has issued Terms of Reference for a Compliance Investigation of IFC’s investments in Banco Ficohsa. Full details about the case are available at the link below.Learn more about this case

Honduras: CAO Audit of IFC Investment in Corporación Dinant

January 10, 2014 - CAO's Audit Report of IFC's investment in Dinant, Honduras has been released following clearance by the World Bank Group President. A summary of CAO's findings, together with the full audit report and IFC's response, are available at the link below. See Summary of CAO Audit Findings.Learn more about this case

Uganda: Agreements reached between parties regarding Bujagali 5 complaint

January 9, 2014 - Agreements have been reached between BEL and informal tourism operators, which resolved the complaint issues related to impacts on their livelihood. An EIB-led mediation has resulted in agreements on the blasting-related complaints, and those agreements are currently in implementation. CAO continues to work with all other parties to help them resolve the remaining issues raised in the complaint.Learn more about this case

President Kim Responds to Civil Society’s Concerns on Private Sector Investments

December 10, 2013 - Yesterday, World Bank Group President released a statement responding to civil society concerns on private sector investments. See the link below for the full statement.Link to President Kim's statement

Honduras: CAO Vice President Request appraisal of IFC's investments in Banco Ficohsa

December 06, 2013 - On August 21, 2013, CAO Vice President requested a Compliance Appraisal of IFC's investments in Banco Ficohsa. This appraisal is now complete. CAO concludes that IFC's environmental and social performance with regard to its investments in Ficohsa merits further enquiry. CAO's Appraisal report and full details about the case are available at the link below.Learn more about this case here

IFC Statement in Response to Public Enquiries Regarding CAO Audit of IFC Investment in CGPL (Tata Mundra)

November, 25, 2013 - IFC has provided CAO with a statement including action plan items in relation to CAO's Audit of IFC's Investment in Coastal Gujarat Power Limited. CAO's audit report and IFC's official response was released on October 22, 2013. CAO Compliance will monitor actions taken by IFC to address its findings of non-compliance and produce a monitoring report not less than once a year. The IFC action plan will be taken into consideration as part of this process.  CAO's audit report is available in English and Gujarati here.IFC Statement and Action Plan

IFC's Action Plan in Response to CAO's Financial Intermediary Audit

September 30, 2013 - IFC have provided CAO with its Action Plan in response to the CAO Audit of a Sample of IFC Investments in Third-Party Financial Intermediaries. Where relevant, IFC's Action Plan will inform CAO's monitoring of this audit however, CAO will monitor to the findings of the audit and not exclusively to IFC's Action Plan. The Action Plan can be found through the link below.  Learn more about this case.IFC's FI Action Plan

What's New

CAO holds third mediator workshop in Africa

January 2014 - As part of its ongoing strategy to grow the CAO network of mediators globally, CAO hosted its third African workshop in Dakar, Senegal in December 2013.Learn more about the workshop

Nelson Mandela - In Memoriam

December 13, 2013 - CAO tribute to Nelson Mandela.Read tribute

CAO Annual Report 2013

October 31, 2013 - CAO has released its 2013 Annual Report which provides a full account of CAO's activities from July 2012 to June 2013 (Fiscal Year 2013). The report is available in English and Spanish at the link below. CAO Annual Report 2013