Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

WATCH LIVE 1pm TODAY: “ACCOUNTABILITY FOR BETTER DEVELOPMENT OUTCOMES: A Conversation with Government, Industry, and Civil Society”

April 16, 2015 - CAO is hosting a high level panel at the Spring Meetings with the Inspection Panel, “Accountability for Better Development Outcomes”, 1.00-2.30pm (EST). Watch the event live at the link below featuring Peru Ambassador to the United States, Miguel Castilla, Ray Offenheiser, President, Oxfam America, and Deirdre White (CEO, PYXERA Global), with a video Introduction by President Jim Kim.
Watch Livesteam!

Uganda: CAO Compliance appraisal of IFC/MIGA with regard to Bujagali Hydro Project

April 13, 2015 - CAO has completed its compliance appraisal of IFC and MIGA with regard to the Bujagali Hydropower Project in Uganda and determined that an investigation is merited. The investigation will assess whether IFC/MIGA reviewed and supervised labor related aspects of the project.
Learn more about this case

Mexico: Harmon Hall cases 02-06 and 08 closed after Compliance Appraisal

April 13, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Harmon Hall in Mexico. CAO has determined that an investigation is not merited and has closed the six separate cases. CAO's appraisal report and full details on the cases are available at the link below.
Learn more about these cases

Honduras: Dinant Compliance Monitoring Report

April 10, 2015 - CAO has released its first Compliance Monitoring Report of its audit of IFC’s investment in Dinant, Honduras. More information is available via the link below.
Learn more about this case

Mongolia: Oyu-Tolgoi-02 Independent Expert Panel Phase 1 Results

April 06, 2015 - The parties have released the Executive Summary and Recommendations of the Independent Expert Panel's Phase 1 results.Learn more about this case

Summary of CAO Cases: April 2015

April 02, 2015 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary April 2015

Mongolia: Call for Expressions of Interest

As part of the CAO mediation process, the Khanbogd Soum Government-Herders Representative-Oyu Tolgoi LLC Tri-Partite Council have agreed to contract a team of experts to undertake a socioeconomic study of herder households in Khanbogd Soum, Umnugovi Aimag, Mongolia. The parties have released an invitation for Expressions of Interests for any qualified and interested candidates. Further details can be found at the link below. Deadline for submission is April 22, 2015. Expression of Interest ENG & MON.

Malaysia: CAO Assessment Report of Complaint Regarding IFC's Bilt Paper B.V Project

March 16, 2015 - CAO has released its Assessment Report of the complaint regarding IFC's involvement in Bilt Paper B.V in Malaysia. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines. Learn more about this case

Uganda: New Complaint regarding Bujagali Hydropower Project

March 13, 2015 - CAO has accepted a new complaint regarding the Bujagali Hydropower project in Uganda. This is the seventh complaint currently being handled by CAO with regard to this IFC/MIGA supported project. CAO has commenced an assessment of the issues with the relevant parties. Learn more about this case

Papua New Guinea: CAO Assessment Report of Complaint Regarding IFC's AES PNG Project

March 12, 2015: CAO has released its Assessment Report of the complaint regarding IFC's involvement in Avenell Engineering Services Ltd in Papua New Guinea. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines.
Learn more about this case

Cambodia: CAO Dispute Resolution Process regarding VEIL II Project

March 10, 2015: CAO has released a communiqué regarding the adoption of a mediation agreement by the parties to the VEIL complaint and the issuance of their first Joint Statement regarding the ongoing mediation process. The communiqué and Joint Statement can be accessed via the link below. A Khmer version of the communique will also be made available soon.
Learn more about this case

Armenia: CAO Assessment Report of Second Complaint Regarding IFC's Lydian Int 3 Project

March 10, 2015 - CAO released its Assessment Report for the second complaint received regarding the IFC's investment in Lydian Internation in Armenia. The parties have agreed to work with CAO's Dispute Resolution function to try to resolve the issues.Learn more about this case

Uganda: Monitoring Reports on Implementation of Kiboga and Mubende Agreements with New Forests Company

March 4, 2015 - CAO has released monitoring reports with regard to implementation of agreements between New Forests Company (NFC) and the Kiboga and Mubende affected communities.

Kosovo: Korporata Energjetike e Kosovës KEK-01 Compliance Monitoring Report

January 23, 2015 - CAO has released its Compliance Monitoring report of its investigation of IFC Advisory Services Project with the Korporata Energjetike e Kosovës. With this report, CAO determines that it has sufficient basis to close the audit at this stage. The Compliance Monitoring report is available via the link below.Learn more about this case

India: Tata Ultra Mega-01 Compliance Monitoring Report and IFC Response

January 21, 2015 - CAO has released its first Compliance Monitoring report of its investigation of IFC with regard to its investment in CGPL in India. More information is available via the link below.Learn more about this case

CAO at a Glance: Fiscal Year 2014

January 15, 2015 - Below is a one page summary of CAO cases handled in FY2014.CAO at a Glance

CAO FI Monitoring Report and IFC response

November 24, 2014 - CAO released its first compliance monitoring report related to the financial intermediaries (FI) audit of IFC on October 16, 2014. The monitoring report considers actions taken by IFC in response to the audit findings, and subsequent Ficohsa Investigation.  The monitoring report, together with IFC's official response, is available at the link below.Learn more about this case

Honduras: CAO Release Compliance Investigation of IFC with Regard to Banco Ficohsa

August 11, 2014 - CAO has released its compliance investigation of IFC with regard to Banco Financiera Comercial Hondureña S.A. (Ficohsa) in Honduras. The investigation report describes material shortcomings in the way that IFC discharged its environmental and social obligations in relation to the Ficohsa investment. More information about the case, see the CAO Communique: Summary of Key Findings in English and Spanish. Full details about the case, including a Spanish translation of the report and IFC's response, is available at the link below.
Learn more about this case

President Kim Responds to Civil Society’s Concerns on Private Sector Investments

December 10, 2013 - Yesterday, World Bank Group President released a statement responding to civil society concerns on private sector investments. See the link below for the full statement.Link to President Kim's statement

What's New

Dame Meg Taylor appointed as Secretary General of the Pacific Islands Forum Secretariat

August 4, 2014 - CAO congratulates former Vice President Dame Meg Taylor on her appointment as the first female Secretary General of the Pacific Islands Forum Secretariat.Learn more

New CAO Vice President, Osvaldo L. Gratacós assumes office

July 10, 2014 - CAO is pleased to announce that its new Vice President (VP) Osvaldo L. Gratacós has officially assumed office. Mr. Gratacós brings more than 14 years of experience as a fair, independent counsel for various organizations. His career includes roles across the private sector such as Motorola, Inc. and public sector such as US Agency for International Development and the Export-Import Bank of the United States that will enable Mr. Gratacós to bring a balance of authority, experience and flexibility to the office. Mr. Gratacós takes over from Meg Taylor who set up the CAO and served as CAO VP for 15 years. More information about Osvaldo Gratacós is available at the link below.Learn more about new CAO VP