Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Colombia: CAO Compliance Investigation of IFC with regard to its investment in Avianca

May 18, 2015 - CAO has released its compliance investigation of IFC with regard to Aerovias del Continente Americano S.A. (Avianca) in Colombia. CAO's Investigation Report in English and Spanish, IFC's response, and full details on the case are available at the link below.Learn about this case

Summary of CAO cases: May 2015

May 12, 2015 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary May 2015

Krygyz Republic: Complaint regarding IFC's Plato Project

May 11, 2015: CAO has accepted a complaint regarding IFC's Plato project in Krygyz Republic. The assessment of the issues with the relevant parties is underway. Learn about this case

Togo: Complaint regarding IFC's Togo LCT Project

May 04, 2015: CAO has accepted a complaint regarding IFC's Togo LCT project in Togo. The assessment of the issues with the relevant parties is underway.
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Chile: CAO Assessment of Complaint Regarding IFC's investment in Hidromaule

May 04, 2015 - CAO has released its Assessment Report of the complaint regarding IFC's involvement in Hidromaule in Chile. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines.
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Guatemala: CAO Compliance appraisal of IFC's TCQ Project

April 27, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in TCQ in Guatemala. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below.
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Papua New Guinea: CAO Compliance appraisal regarding IFC's AES PNG Project

April 27, 2015 - CAO has completed its compliance appraisal of IFC with regard to its project with Avenell Engineering Systems in Papua New Guinea. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below.Learn more about this case

Armenia: CAO Compliance appraisal of IFC's investment in Lydian International Ltd

April 27, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Lydian International Ltd. in Armenia, and determined that an investigation is merited. The investigation will assess IFC’s review and supervision of the project.Learn more about this case

Uganda: CAO Compliance appraisal of IFC/MIGA with regard to Bujagali Hydro Project

April 13, 2015 - CAO has completed its compliance appraisal of IFC and MIGA with regard to the Bujagali Hydropower Project in Uganda and determined that an investigation is merited. The investigation will assess whether IFC/MIGA reviewed and supervised labor related aspects of the project.
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Mexico: Harmon Hall cases 02-06 and 08 closed after Compliance Appraisal

April 13, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Harmon Hall in Mexico. CAO has determined that an investigation is not merited and has closed the six separate cases. CAO's appraisal report and full details on the cases are available at the link below.
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Honduras: Dinant Compliance Monitoring Report

April 10, 2015 - CAO has released its first Compliance Monitoring Report of its audit of IFC’s investment in Dinant, Honduras. More information is available via the link below.
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Mongolia: Oyu-Tolgoi-02 Independent Expert Panel Phase 1 Results

April 06, 2015 - The parties have released the Executive Summary and Recommendations of the Independent Expert Panel's Phase 1 results.Learn more about this case

Summary of CAO Cases: April 2015

April 02, 2015 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary April 2015

Mongolia: Call for Expressions of Interest

As part of the CAO mediation process, the Khanbogd Soum Government-Herders Representative-Oyu Tolgoi LLC Tri-Partite Council have agreed to contract a team of experts to undertake a socioeconomic study of herder households in Khanbogd Soum, Umnugovi Aimag, Mongolia. The parties have released an invitation for Expressions of Interests for any qualified and interested candidates. Further details can be found at the link below. Deadline for submission is April 22, 2015. Expression of Interest ENG & MON.

Malaysia: CAO Assessment Report of Complaint Regarding IFC's Bilt Paper B.V Project

March 16, 2015 - CAO has released its Assessment Report of the complaint regarding IFC's involvement in Bilt Paper B.V in Malaysia. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines. Learn more about this case

Uganda: New Complaint regarding Bujagali Hydropower Project

March 13, 2015 - CAO has accepted a new complaint regarding the Bujagali Hydropower project in Uganda. This is the seventh complaint currently being handled by CAO with regard to this IFC/MIGA supported project. CAO has commenced an assessment of the issues with the relevant parties. Learn more about this case

Papua New Guinea: CAO Assessment Report of Complaint Regarding IFC's AES PNG Project

March 12, 2015: CAO has released its Assessment Report of the complaint regarding IFC's involvement in Avenell Engineering Services Ltd in Papua New Guinea. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines.
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Cambodia: CAO Dispute Resolution Process regarding VEIL II Project

March 10, 2015: CAO has released a communiqué regarding the adoption of a mediation agreement by the parties to the VEIL complaint and the issuance of their first Joint Statement regarding the ongoing mediation process. The communiqué and Joint Statement can be accessed via the link below. A Khmer version of the communique will also be made available soon.
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Armenia: CAO Assessment Report of Second Complaint Regarding IFC's Lydian Int 3 Project

March 10, 2015 - CAO released its Assessment Report for the second complaint received regarding the IFC's investment in Lydian Internation in Armenia. The parties have agreed to work with CAO's Dispute Resolution function to try to resolve the issues.Learn more about this case

Uganda: Monitoring Reports on Implementation of Kiboga and Mubende Agreements with New Forests Company

March 4, 2015 - CAO has released monitoring reports with regard to implementation of agreements between New Forests Company (NFC) and the Kiboga and Mubende affected communities.

Kosovo: Korporata Energjetike e Kosovës KEK-01 Compliance Monitoring Report

January 23, 2015 - CAO has released its Compliance Monitoring report of its investigation of IFC Advisory Services Project with the Korporata Energjetike e Kosovës. With this report, CAO determines that it has sufficient basis to close the audit at this stage. The Compliance Monitoring report is available via the link below.Learn more about this case

India: Tata Ultra Mega-01 Compliance Monitoring Report and IFC Response

January 21, 2015 - CAO has released its first Compliance Monitoring report of its investigation of IFC with regard to its investment in CGPL in India. More information is available via the link below.Learn more about this case

CAO at a Glance: Fiscal Year 2014

January 15, 2015 - Below is a one page summary of CAO cases handled in FY2014.CAO at a Glance

CAO FI Monitoring Report and IFC response

November 24, 2014 - CAO released its first compliance monitoring report related to the financial intermediaries (FI) audit of IFC on October 16, 2014. The monitoring report considers actions taken by IFC in response to the audit findings, and subsequent Ficohsa Investigation.  The monitoring report, together with IFC's official response, is available at the link below.Learn more about this case

Honduras: CAO Release Compliance Investigation of IFC with Regard to Banco Ficohsa

August 11, 2014 - CAO has released its compliance investigation of IFC with regard to Banco Financiera Comercial Hondureña S.A. (Ficohsa) in Honduras. The investigation report describes material shortcomings in the way that IFC discharged its environmental and social obligations in relation to the Ficohsa investment. More information about the case, see the CAO Communique: Summary of Key Findings in English and Spanish. Full details about the case, including a Spanish translation of the report and IFC's response, is available at the link below.
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What's New

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording