Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Albania: ENSO Albania case transferred to CAO Compliance

February 04, 2016 - CAO has released its Conclusion Report for the complaint regarding IFC's ENSO Albania power plant project. The parties initially agreed to a CAO facilitated dispute resolution process. However, after the power plant became commercially operational prior to commencement of the dispute resolution process, the complainants determined that they were unwilling to meet with the company, enso. Hence, CAO Dispute Resolution function has concluded its involvement in the case and the case is now being handled by CAO's Compliance function. The Conclusion Report is available via the link below:Learn more about this case

Indonesia: CAO finalizes Compliance Investigation Report regarding IFC Investment in Delta-Wilmar (Wilmar-03)

February 02, 2016 - CAO's Investigation Report in relation to the Wilmar-03 complaint has been finalized and sent to IFC management for official response. IFC has 20 working days to submit a written response to CAO. Learn more about this case

CAO seeks Experienced Communications Consultant (5-6 month assignment)

January 29, 2016 - CAO seeks a Short-Term Consultant (STC) to support CAO's communications and outreach work. Seeking experienced comms professional who can provide cover to the office during maternity leave (Feb/March - July/August 2016). Terms of Reference for the 5-6 month assignment are available at the link below. Applications by February 8, 2016.Terms of Reference: Communications Consultant

CAO advertising a consultant position with Compliance function

January 29, 2016 - CAO seeks a Short-Term Consultant (STC) to work with the CAO’s Compliance function. The consultant will provide analytical and organizational support in relation to CAO compliance matters. Terms of Reference for this position are available at the link below.Terms of Reference

Honduras: New Complaint Related to Tourism Project Supported by IFC FI

January 27, 2016 - CAO has accepted a new complaint related to a tourism project supported by an IFC financial intermediary, Ficohsa, in Honduras.  CAO is conducting an assessment of the complaint with the relevant parties. Learn more about this case.

Honduras: CAO Compliance Monitoring Report regarding IFC's investment in Ficohsa

January 21, 2016 - CAO releases its first monitoring report in relation to its compliance investigation of IFC's investment in Banco Financiera Comercial Hondureña S.A. (Ficohsa), in Honduras. The monitoring report considers actions taken by IFC in response to the findings of the investigation. The report and full details about the case are available at the link below.Learn more about the case

Mongolia: Oyu Tolgoi dispute resolution parties release progress reports

January 15, 2016 - Elected herders team (EHT), Oyu Tolgoi, and Khanbogd Tripartite Council release reports on their joint work in 2014 and 2015. Their reports and full details about both CAO Oyu Tolgoi cases (01 and 02) are available at the links below. Learn more about the case

Uganda: Dispute Resolution Monitoring Report regarding the Bujagali-05 case

January 15, 2016 - CAO releases its monitoring report for the Bujagali-05 dispute resolution process. The monitoring report and full details about the case are available at the link below. Learn more about this case

Malaysia: CAO Compliance appraisal of Second Complaint Regarding IFC's Bilt Paper project (Bilt-02)

January 13, 2016 - CAO has completed its compliance appraisal of IFC with regard to the second complaint related to IFC's investment in Bilt Paper/SFI in Malaysia. CAO has decided that a compliance investigation is merited. CAO's appraisal report and full details about the case are available at the link below.Learn more about this case

India: CAO Compliance investigation report regarding IFC's investment in the India Infrastructure Fund

January 11, 2016 - CAO has released a compliance investigation related to an IFC investment in the India Infrastructure Fund. CAO’s investigation identified shortcomings in IFC’s review and supervision of the Fund and its investment in a 1050 megawatt coal-based power plant in Orissa, India. CAO's Investigation Report, a communiqué regarding the case, and IFC's Response, are available at the link below.Learn more about this case

Armenia: Terms of Reference for Compliance Investigation of IFC's Investment in Lydian International

January 08, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Lydian International regarding the Amulsar gold mine project in Armenia. This compliance investigation will pertain to the Lydian 01 and 02 cases. The ToR are available at the link below. Terms of Reference

Togo: Terms of Reference for Compliance Investigation of IFC's Investment in Lomé Container Terminal (LCT)

January 08, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Lomé Container Terminal (LCT) in Togo. The ToR and full details about this case are available at the link below. Learn more about this case

Summary of CAO cases: January 2016

January 04, 2016 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary January 2016

India: Terms of Reference for Compliance Investigation of IFC's Advisory Services Project with Vizhinjam International Seaport Limited

December 02, 2015 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC with regard to its Advisory Services project with Vizhinjam International Seaport Limited (VISL) in India. This compliance investigation will pertain to the Vinzhinjam 01, 02, and 03 cases. The ToR are available at the link below. Terms of Reference

Cambodia: CAO communique regarding ongoing mediation in Ratanakiri Province (VEIL)

November 12, 2015 - CAO has released a communique in English and Khmer related to agreements reached through mediation between local communities and the company, HAGL, regarding the impacts of rubber plantations in Ratanakiri Province, Cambodia. HAGL is an investee of Vietnam Enterprise Investments Limited (VEIL), an IFC client.Learn more about this case

CAO releases its second monitoring report related to the Financial Intermediaries (FI) Audit

October 15, 2015 - CAO releases its second compliance monitoring report in relation to the Compliance Audit of IFC's Financial Sector Investments. The monitoring report considers actions taken by IFC in response to the findings of the FI Audit and subsequent Ficohsa Investigation. The compliance monitoring report is available at the link below.Learn more about this case

What's New

CAO Newsletter: Issue 2/ January 2016

February 02, 2015 - CAO's latest newsletter provides an update on CAO’s dispute resolution work in Cambodia, the release of CAO’s compliance investigation related to IFC's India Infrastructure Fund project, and CAO outreach in Peru and Myanmar, amongst other updates.Newsletter Issue 2 - January 2016

Conflict Resolution Day 2015: Conflict, Gender & Development: A Conversation with Alaa Murabit

November 2, 2015 - On 16 October 2015, CAO hosted a discussion with Alaa Murabit to mark Conflict Resolution Day. The discussion centered on the why and how of achieving participation of women in development and mediation processes. To see highlights from the conversation, see video via link below.Conflict Resolution Day 2015

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording