Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Summary of CAO Cases: August 2014

August 12, 2014 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary August, 2014

Honduras: CAO Release Compliance Investigation of IFC with Regard to Banco Ficohsa

August 11, 2014 - CAO has released its compliance investigation of IFC with regard to Banco Financiera Comercial Hondureña S.A. (Ficohsa) in Honduras. The investigation report describes material shortcomings in the way that IFC discharged its environmental and social obligations in relation to the Ficohsa investment. More information about the case, see the CAO Communique: Summary of Key Findings in English and Spanish. Full details about the case, including a Spanish translation of the report and IFC's response, is available at the link below.
Learn more about this case

Uganda: CAO Visit to Witness Progress on Implementation of Agreements between Affected Communities and New Forests Company

August 6, 2014 - CAO’s new Vice President, Osvaldo Gratacós, joined outgoing Vice President, Meg Taylor, on a visit to Uganda in July 2014 to meet with community members and witness progress being made to implement two agreements following CAO's mediation process. More details on the VPs' visit and outcomes to date are summarized in the below CAO communique.CAO Communique: Uganda, Agri-Vie Mediation Outcomes, August 6, 2014

Colombia: CAO Avianca Investigation Report Finalized

July 22, 2014 - CAO finalized its Investigation Report into IFC's investments in Avianca on July 21. The report has been submitted to IFC senior management for official response.
Learn more about the case

India: CAO Assessment Report of Lafarge Complaint

July 14, 2014 - CAO has released its Assessment Report for the complaint regarding IFC's investment in Lafarge in India. During the assessment, CAO found no agreement among the key parties to proceed with a dispute resolution under CAO auspices. The case will now be handled by the CAO's Compliance function for appraisal per CAO Operational Guidelines. To learn more about the case see link below:   Learn more about the case

Indonesia: CAO Compliance investigation of IFC's investment in Delta-Wilmar

July 02, 2014 -  On June 25, 2014 CAO decided to conduct a compliance investigation of IFC's investment in Delta-Wilmar. The investigation will focus on whether IFC assured itself that the E&S conditions of disbursement of its loans to Delta-Wilmar were met prior to disbursement in January 2010 and whether the investment was supervised in accordance with applicable IFC policies, procedures and standards. CAO's appraisal report and Terms of Reference for the Compliance Investigation are available through the link below: Learn more about the case

Indonesia: CAO closes Wilmar-01 Case

July 02, 2014 - CAO has concluded its monitoring of the implementation of agreements relating to the Wilmar-01 case. A final Conclusion Report has been released and the case has been closed. English and Bahasa versions of the report are available at the link below.Learn more about this case

Summary of CAO Cases: July 2014

July 1, 2014 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary July 2014

Honduras: CAO finalizes Banco Ficohsa Investigation Report

June 18, 2014 - CAO finalized its Investigation Report into IFC's investments in Banco Fiochsa on June 13. The report has been submitted to IFC senior management for official response.Learn more about this case

Chad: Progress Report on Dispute Resolution Process with regard to Chad-Cameroon Complaint

June 8, 2014 - CAO has posted a Progress Report on the dispute resolution process in Chad to address a complaint regarding the Chad-Cameroon Pipeline. The report and update is available at the link below.Learn more about this case

Cambodia: CAO Assessment of IFC's VEIL II Project

May 12, 2014 - CAO has released its Assessment Report of the complaint received regarding IFC supported VEIL II project. The parties have agreed to work with CAO's Dispute Resolution function to try to resolve the issues. CAO's Assessment report, and IFC's response, is available at the link below.
Learn more about the case here

Uganda: Implementation of agreement between Mubende community and New Forests Company

May 7, 2014 - Progress is being made on implementation of the agreement reached through mediation between the Mubende affected community and New Forests Company in Uganda. Read CAO's brief about case outcomes to date. A description of the case is available at the link below.Learn more about this case

Peru: CAO finalizes Quellaveco Investigation Report

May 1, 2014 - CAO finalized its Investigation Report into IFC's investment in Quellaveco on April 23. The report has been submitted to IFC senior management for official response.Learn more about this case

Honduras: IFC Consultation Draft: Dinant Enhanced Action Plan

April 08, 2014 - IFC has provided CAO with an enhanced Action Plan in response to CAO's Audit of IFC's investment in Dinant. This action plan has been posted on IFC's website here and is available under the View Documents tab from the link belowLink to case file and Dinant Enhanced Action Plan

Uganda: Oxfam says Mubende community moves forward with implementation of agreement with New Forests Company

April 3, 2014 - News from Oxfam on progress in Uganda as implementation of the agreement reached through the CAO mediation process between the Mubende affected community and New Forests Company, moves forward. Learn more about the CAO case hereOxfam: Mubende community moves forward, April 3, 2014

Honduras: CAO Audit of IFC Investment in Corporación Dinant

January 10, 2014 - CAO's Audit Report of IFC's investment in Dinant, Honduras has been released following clearance by the World Bank Group President. A summary of CAO's findings, together with the full audit report and IFC's response, are available at the link below. See Summary of CAO Audit Findings.Learn more about this case

President Kim Responds to Civil Society’s Concerns on Private Sector Investments

December 10, 2013 - Yesterday, World Bank Group President released a statement responding to civil society concerns on private sector investments. See the link below for the full statement.Link to President Kim's statement

IFC's Action Plan in Response to CAO's Financial Intermediary Audit

September 30, 2013 - IFC have provided CAO with its Action Plan in response to the CAO Audit of a Sample of IFC Investments in Third-Party Financial Intermediaries. Where relevant, IFC's Action Plan will inform CAO's monitoring of this audit however, CAO will monitor to the findings of the audit and not exclusively to IFC's Action Plan. The Action Plan can be found through the link below.  Learn more about this case.IFC's FI Action Plan

What's New

Dame Meg Taylor appointed as Secretary General of the Pacific Islands Forum Secretariat

August 4, 2014 - CAO congratulates former Vice President Dame Meg Taylor on her appointment as the first female Secretary General of the Pacific Islands Forum Secretariat.Learn more

New CAO Vice President, Osvaldo L. Gratacós assumes office

July 10, 2014 - CAO is pleased to announce that its new Vice President (VP) Osvaldo L. Gratacós has officially assumed office. Mr. Gratacós brings more than 14 years of experience as a fair, independent counsel for various organizations. His career includes roles across the private sector such as Motorola, Inc. and public sector such as US Agency for International Development and the Export-Import Bank of the United States that will enable Mr. Gratacós to bring a balance of authority, experience and flexibility to the office. Mr. Gratacós takes over from Meg Taylor who set up the CAO and served as CAO VP for 15 years. More information about Osvaldo Gratacós is available at the link below.Learn more about new CAO VP