Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Togo: Togo LCT-01 Case Referred to Compliance Appraisal

August 25, 2015: CAO has concluded its assessment of the complaint regarding IFC's investment in Société Lomé Container Terminal in Togo. As the parties chose not to engage in a CAO facilitated dispute resolution process, the case has been referred to CAO Compliance function for appraisal. Learn more about this case

Albania: Complaint regarding IFC's Kurum Project

August 25, 2015: CAO has accepted a complaint regarding IFC's Kurum project in Albania. The assessment of the case is underway. Learn more about this case

Advisory Series Lessons from CAO Cases: LAND

August 18, 2015: This paper is the first in a series on critical issues raised in CAO cases. It highlights challenges related to land and development, and outlines tools used by CAO to assist communities and companies in overcoming conflict. Read more here

Uganda: Parties working through Bujagali transmission line Mediation Agreement implementation challenges

August 14, 2015-  Representatives of the complainants and the Uganda Electricity Transmission Company Ltd. (UETCL) signed a Mediation Agreement which was subsequently adopted by the High Court of Uganda as a Judgment of the Court in May 2015. More information about the implementation of the agreement is available below.
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Summary of CAO cases: August 2015

August 13, 2015 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary August 2015

Armenia: Lydian Intl 3 Case Transferred to Compliance Appraisal

August 13, 2015 - CAO has released its Conclusion Report for the second complaint regarding IFC's investment in the Lydian International in Armenia. The case is now being handled by CAO's Compliance function as the parties chose to no longer engage in a CAO dispute resolution process. The Conclusion Report is available in English and Armenian at the link below.
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Short Term Consultant For Monitoring and Evaluation

August 06, 2015 - CAO is seeking an STC for 50 days, with the possibility of extension, to assist CAO Advisory with its Monitoring and Evaluation work. Please see the terms of reference and submit your CV and a short cover letter (no more than 500 words) to: CAO@worldbankgroup.org with “Application for Advisory STC” in the subject line. The deadline for applications is August 24, 2015.Terms of Reference for Consultant, Advisory

Guatemala: CAO Compliance appraisal of IFC's investment in Real LRIF

August 05, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Real LRIF. CAO has decided that a compliance investigation was merited in relation to this investment. Terms of reference defining the scope of the investigation will be disclosed in accordance with the CAO Operational Guidelines. CAO's appraisal report and full details about the case are available at the link below.Learn more about this case

Kyrgyz Republic: CAO Compliance appraisal of IFC's investment in Plato

August 03, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Plato in Kyrgyzstan. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details about the case are available at the link below.Learn more about this case

Pakistan: Complaint regarding IFC's Bank Alfalah project

July 22, 2015 - CAO has accepted a complaint regarding IFC's Bank Alfalah project in Pakistan. The assessment of the issues with the relevant parties is underway. Learn more about this case

Malaysia: CAO Compliance appraisal of IFC's investment in Bilt Paper B.V

July 16, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Bilt Paper B.V in Malaysia. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below. Learn more about this case

South Africa: Complaint regarding IFC's Lonmin Project

July 15, 2015 - CAO has accepted a complaint regarding IFC's Lonmin project in South Africa. The assessment of the issues with the relevant parties is underway. Learn more about this case

Cambodia: CAO concludes the monitoring of Cambodia Airport II-01 case

July 07, 2015 - CAO has completed its monitoring of implementation of agreements relating to the Cambodia Airport II-01/Sihanoukville case. A detailed Conclusion Report with a summary of the dispute resolution process and all the outcomes achieved can be found at the link below.Learn more about this case

Kyrgyz Republic: CAO Assessment Report of Complaint Regarding IFC's Plato Project

July 01, 2015 - CAO has completed its assessment of the complaint regarding IFC's investment in Plato, a private education provider. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines.Learn more about this case

Guatemala: CAO Assessment Report of Complaint Regarding IFC's Real LRIF Project

June 29, 2015 - CAO has completed its assessment of the complaint regarding IFC's investment in Latin Renewables Infrastructure Fund (LRIF) in Guatemala. The case has been referred to CAO Compliance for appraisal in accordance with CAO Operational Guidelines. Learn more about this case

Chile: CAO Compliance appraisal of IFC's investment in Hidromaule S.A.

June 25, 2015 - CAO has completed its compliance appraisal of IFC with regard to its investment in Hidromaule S.A. in Chile. CAO has determined that an investigation is not merited and has closed the case. CAO's appraisal report and full details on the case are available at the link below. Learn more about this case

What's New

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording