Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Panama: CAO Refers Complaint Related to IFC-Supported PL IV Transmission Line Project to Compliance

April 26, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported PL IV transmission line project in Panama. During CAO’s assessment a consensus could not be reached on engaging in a dispute resolution process. Given that CAO dispute resolution is voluntary, the complaint has been referred to CAO’s Compliance function for appraisal in accordance with CAO’s Operational Guidelines. The assessment report is available in English and Spanish.Learn more about the PL IV-01 case

Call for Expressions of Interest from Dispute Resolution Professionals, Including Mediators

April 10, 2019 - CAO is looking for experienced dispute resolution specialists interested in and able to mediate on behalf of CAO. More information about CAO’s needs and the application process is available at the below link. The deadline for applications is Friday, June 28, 2019.
Learn more

Togo: CAO Publishes Second Compliance Monitoring Report Related to IFC’s Investment in Lomé Container Terminal

April 22, 2019 – CAO has released its second compliance monitoring report of IFC’s investment in Lomé Container Terminal, as it relates to a complaint from coastal communities who claim to be negatively impacted by the port extension project (Togo LCT-01). CAO will continue to keep the case open for monitoring. The report is available in French and English.
Learn more about the Togo LCT-01 case

Ireland: CAO Participates in the Annual Galway Business and Human Rights Symposium

April 19, 2019 – CAO staff participated in a symposium on Non-Financial Reporting: Implications for Business and Human Rights in Ireland in Galway, Ireland on April 2, 2019. The symposium was hosted by the Irish Centre for Human Rights. During the symposium CAO staff spoke about IFC/MIGA project level disclosure requirements and their applicability in international project finance, and highlighted CAO cases raising project level disclosure concerns. Learn more

Ukraine: CAO Refers Complaint Related to IFC’s Investment in Galnaftogaz Gas Stations to Compliance

April 10, 2019 - CAO has completed its assessment of a complaint related to the IFC’s investment in Galnatfogaz, which involves the construction, refurbishing, and operation of gasoline filling stations under the OKKO brand in Ukraine. During the assessment, the parties decided to have the case referred to CAO’s Compliance function for appraisal of IFC’s due diligence. An assessment report is available in English and Ukrainian, as well as IFC's response.Learn more about the Galnaftogaz-01 case

CAO Newsletter: April 2019

April 9, 2019- CAO's latest newsletter provides an update on CAO knowledge sharing activities, events at the 2019 Spring Meetings,  a new investigation report concerning an IFC investment in Kenya, two new compliance monitoring reports related to cases in Uganda and India, and progress through dispute resolution processes in Egypt and Myanmar.Learn more

India: CAO Publishes Compliance Monitoring Report Related to IFC’s Investment in India Infrastructure Fund

April 5, 2019 – CAO has released its compliance monitoring report of IFC’s investment in India Infrastructure Fund, as it relates to a complaint regarding GMR Kamalanga Energy Limited’s coal power plant in Kamalanga, Odisha. CAO will continue to keep the case open for monitoring. The report is available in English.Learn more about the IIF-01 case

Kenya: CAO Refers Complaint Related to IFC-Supported Bridge International Academies Project to Compliance

April 2, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported Bridge International Academies project in Kenya.  During CAO’s assessment, Bridge indicated their willingness to engage in a dispute resolution process, while the complainants preferred the complaint to be handled by CAO’s Compliance function. As a consensus could not be reached on engaging in dispute resolution, which is voluntary, the complaint was referred to CAO’s Compliance function in accordance with CAO’s Operational Guidelines. The assessment report and IFC's response are available in English. A Kiswahili version of the report is forthcoming. Learn more about the Bridge International Academies-01 case

Summary of CAO Cases: April 2019

April 1, 2019 - CAO’s 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.Case Summary April 2019

Nicaragua: CAO Refers Complaint Related to IFC-Supported Condor Gold Project to Compliance

March 25, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported Condor Gold project in Santa Cruz de la India, Nicaragua. During the assessment, there was a lack of consensus amongst the parties to engage in a CAO dispute resolution process. In accordance with CAO's Operational Guidelines, the complaint has been referred to CAO's Compliance function. The assesment report is available in English and Spanish.Learn more the Condor Gold-01 case

Mongolia: CAO Concludes Mediation Related to IFC & MIGA’s Oyu Tolgoi Project

March 25, 2019 – CAO has concluded a dispute resolution process related to the Oyu Tolgoi copper and gold mine in Mongolia after monitoring the progress on implementation of settlement agreements between nomadic herders, the mining company, and local Khanbogd Soum Government. CAO and the Tripartite Council convened a closure meeting in Khanbogd, Mongolia on March 22, 2019, and are convening a knowledge-sharing event in Ulaanbaatar on March 25, 2019. A communiqué is available in English and Mongolian.Learn more about the Oyu Tolgoi-01 caseLearn more about the Oyu Tolgoi-02 case »

Mongolia: Parties Involved in CAO Mediation Related to the IFC/MIGA Supported Oyu Tolgoi Mining Project Release Video

March 11, 2019 - The Khanbogd Tripartite Council (TPC) has released a video about their experience in the CAO mediation process, which can be viewed here. The TPC was established by the local parties as part of the CAO process, and is comprised of representatives of local herders, Oyu Tolgoi mining company, and local Khanbogd government. Learn more about the Oyu Tolgoi-01 caseLearn more about the Oyu Tolgoi-02 case »

Uganda: CAO Publishes Compliance Monitoring Report Related to IFC/MIGA Bujagali Energy Project

March 5, 2019 - CAO has released a compliance monitoring report in relation to the Bujagali 04, 06, 07 & 08 complaints. CAO will keep the case open to continue monitoring non-compliance findings that have not been satisfactorily addressed to date. The report is available in English.Learn more about the Bujagali Energy 04 caseLearn more about the Bujagali Energy 06 caseLearn more about the Bujagali Energy 07 caseLearn more about the Bujagali Energy 08 case

India: IFC Response to CAO’s Compliance Monitoring Report of IFC's Investments in APPL

March 4, 2019 - CAO has published IFC’s Response to its Compliance Monitoring Report of IFC's Investments in Amalgamated Plantations Private Limited (APPL) in India. IFC has agreed to organize and fund a neutral, independent facilitator to facilitate a stakeholder consultation to help build trust and find common ground on various aspects going forward. IFC also proposes to facilitate an approach to engage stakeholders on a sector-wide study. IFC's Response is available in English.
Learn more about the Tata Tea-01 caseLearn more about the Tata Tea-02 case »

Kenya: CAO Publishes Compliance Investigation Related to IFC’s Bidco Africa Project

March 4, 2019 - CAO has published its compliance investigation report related to IFC’s Bidco Africa Project (01 & 04 complaints). CAO will keep the case open to monitor IFC's response to the investigation’s findings. The investigation report and IFC’s response are available in English.Learn more about the Bidco-01 caseLearn more about the Bidco-04 case »

Nigeria: CAO Refers Complaint Related to IFC-Supported Eleme Fertilizer I and II Projects to Compliance

February 27, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported Eleme Fertilizer I and II projects in Port Harcourt, Nigeria. During the assessment, there was a lack of consensus amongst the parties to engage in a CAO dispute resolution process. In accordance with CAO’s Operational Guidelines, the complaint has been referred to CAO’s Compliance function. The assessment report is available in English.Learn more

Azerbaijan: CAO Accepts Complaint Regarding MIGA-Supported Trans-Anatolian Pipeline Project

February 7, 2019 – CAO has accepted a complaint regarding the MIGA-supported Trans-Anatolian Natural Gas Pipeline in Azerbaijan. An assessment of the complaint is underway. More information about the case is available at the link below.
Learn more

Ukraine: Complaint Related to IFC's MHP Project Referred to Dispute Resolution

February 4, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported Myronivsky Hliboproduct Publichne AT (MHP) poultry production project in Ukraine. The parties have agreed to engage in a CAO dispute resolution process. The assessment report is available in English and Ukrainian.Learn more

What's New

CAO Newsletter: April 2019

April 9, 2019- CAO's latest newsletter provides an update on CAO knowledge sharing activities, events at the 2019 Spring Meetings,  a new investigation report concerning an IFC investment in Kenya, two new compliance monitoring reports related to cases in Uganda and India, and progress through dispute resolution processes in Egypt and Myanmar.  Learn more

CAO Dispute Resolution Event at 2019 World Bank Group Spring Meetings

April 4, 2019 - CAO is co-hosting a panel discussion during the Civil Society Policy Forum at the World Bank Group Spring Meetings on “Maximizing the Benefits of Independent Dispute Resolution to Address Community Grievances”. The session, co-hosted with Accountability Counsel, takes place on Wednesday, April 10, from 9:00-10:30 AM and will include speakers from civil society, private sector, and IFC. CAO is also participating in the orientation session for civil society on April 9 to kick off the CSO forum.Learn more about the event

CAO Insights from the Field Featured in New IFC Podcast

October 16, 2016 - As part of IFC’s ‘In Their Own Words’ podcast series, CAO Dispute Resolution lead Gina Barbieri discusses engaging with communities and the different ways of helping people with Mimi Keita of IFC’s Infrastructure and Natural Resources Advisory team. The new series features candid conversations between sustainable development experts.Listen here

CAO Launched Reflections from Practice Series

October 22, 2018 - CAO’s Dispute Resolution function has released the first two publications in a series on Reflections from Practice. The Reflections from Practice series provides guidance for CAO Dispute Resolution staff, mediators, and consultants, and informs parties about the foundational principles guiding CAO's dispute resolution work. The first two publications in this series are "Getting Started with Dispute Resolution" and "Representation".Explore the series