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Email: cao-compliance@ifc.org
Tel: 202 458 1973
Fax: 202 522 7400
 
   
 
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Karachaganak I Audit Report

April 25 , 2008 - CAO has published the audit report of
IFC's involvement in the
Karachaganak project.

Nicaragua - Sugar Estates Limited S.A.

April 11, 2008 - A complaint regarding IFC's Sugar Estates project in Nicaragua
has met CAO's eligibility criteria
for further assessment. The CAO Ombudsman is now working
with the parties to explore options for resolution.

India - Ramky III

March 31, 2008 - CAO Ombudsman has transferred the Ramky III complaint to
Compliance for appraisal.

Indonesia - Wilmar Complaint

March 27, 2008 - CAO Ombudsman has transferred
certain issues not amenable to resolution from the Wilmar
complaint to CAO Compliance
for appraisal.

Make Your Voice Heard

March 27, 2008 - Leaflet on filing a complaint and working with
the CAO is available for
download in ten languages.

India - Mahindra Farm Services

March 17, 2008 - CAO Ombudsman has transferred the Mahindra Farm Services complaint
to Compliance for appraisal.

Kenya - Pan African
Paper Mills

March 16, 2008 - A complaint regarding IFC's Pan African
Paper Mills project in Kenya
has met CAO's eligibility criteria
for further assessment. The CAO Ombudsman is now working
with the parties to explore options for resolution.

CAO closes Allain-Duhangan Complaint

March 7, 2008 - The CAO has concluded its involvement in the Allain-Duhangan complaint and released its conclusion report.

CAO Case Study on Yanacocha Complaints Available Online

January 1, 2008 - CAO has posted a series of monographs
documenting the history
and legacy of the
Mesa de Diálogo y Consenso CAO–Cajamarca in Peru

 

  
     

Welcome to the Office of the Compliance Advisor Ombudsman (CAO), the independent recourse mechanism for the private sector arms of the World Bank Group:

 

  • International Finance Corporation (IFC); and

 

  • Multilateral Investment Guarantee Agency (MIGA)

 

This website provides information on how to file a complaint to the CAO if you believe you are, or may be, negatively affected by an IFC or MIGA project.

Active ombudsman complaints and compliance audits can be tracked on their individual webpages. All CAO public documents for closed complaints, audits, and advisory projects are located in the archive.

NOTE: If you are affected by an International Bank for Reconstruction and Development (IBRD) or International Development Association (IDA) project, please contact the Inspection Panel.

 
important links
  


How to File a Complaint

Click here for information on how to file a complaint to the CAO.

CAO Operational Guidelines

For information on how the CAO works, please refer to our revised Operational Guidelines 2007, available in seven languages.

Make Your Voice Heard: Working with the CAO

Leaflet on filing a complaint with the CAO, available in ten languages.

CAO Annual Report 2007

Review of CAO activities in Fiscal Year (FY)07. Available in English and Spanish.

Last updated: 04/25/2008
 

 

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