Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

India: Lafarge case Closed after Compliance Appraisal

October 21, 2014 - CAO has completed its compliance appraisal of IFC with regard to the Lafarge Project in India. CAO has determined that an investigation is not merited and has closed the case. CAO's Appraisal report and full details about the case are available at the link below:Learn more about this case

CAO issues Monitoring Report of IFC's actions in response to Financial Intermediary Audit

October 16, 2014 - CAO has released its first compliance monitoring report in relation to the financial intermediaries audit of IFC. The monitoring report considers actions taken by IFC in response to the audit findings and subsequent Ficohsa Investigation.Learn more about this case

Summary of CAO Cases: October 2014

October 09, 2014 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary October 2014

Guatemala: CAO Assessment Report of TCQ

October 1, 2014 - CAO has released its Assessment Report for the complaint regarding IFC's investment in TCQ in Guatemala. During the assessment, CAO found no agreement among the key parties to proceed with a dispute resolution under CAO auspices. A Compliance appraisal of the case has been initiated in accordance with CAO Operational Guidelines. To learn more about the case see link below: Learn more about this case

Honduras: Complaint Regarding IFC's Investment in Corporación Dinant

September 12, 2014 - CAO has accepted a second complaint regarding IFC's project with Corporación Dinant in Honduras. An assessment of the issues raised in the complaint is underway with the relevant parties.
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Honduras: Complaint Regarding IFC's Investment in Corporación Dinant

September 9, 2014 - CAO has accepted a complaint regarding IFC's project with Corporación Dinant in Honduras. An assessment of the complaint is underway with the relevant parties. CAO is also monitoring IFC’s actions in response to a CAO investigation of IFC's involvement in the project. Learn more about this case

Mexico: CAO concludes Assessment of seventh Harmon Hall Complaint

September 9, 2014 - CAO has completed its assessment of the seventh Harmon Hall complaint. During the assessment phase, the parties resolved their differences to their mutual satisfaction through direct interaction of their respective lawyers.  Consequently, CAO concluded its involvement and closed the case. The assessment and conclusion report is available via the link below. Learn more about this case

Peru: CAO releases Compliance Investigation of IFC with regard to Minera Quellaveco

September 4, 2014 - CAO has released its compliance investigation of IFC with regard to its investment in Minera Quellaveco in Peru. CAO's one-page communique regarding the key findings is available in English and Spanish. More details about the case, including the investigation report in English and Spanish, and IFC's response, is available at the link below.Learn more about this case

Papua New Guinea: CAO closes case regarding Special Economic Zone following compliance appraisal

September 4, 2014 - CAO has completed a compliance appraisal of IFC with regard to its advisory services project related to the Pacific Marine Industrial Zone (PMIZ) in Madang, Papua New Guinea. Absent indications of significant adverse outcomes stemming from the project, CAO finds that a compliance investigation is not warranted and has closed the case. CAO's appraisal report is available at the link below, along with full details about the case.
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South Africa: Tsodilo Case Closed following Compliance Appraisal of IFC

August 28, 2014 - CAO has released its appraisal of IFC with regard to its investment in Tsodilo, a mining exploration company with operations in southern Africa. CAO has closed the case with no further action at this time.Learn more about this case

Ukraine: CAO Assessement Report of Axzon A/S Complaint

August 28, 2014 - CAO has released its Assessment Report for the complaint received regarding the IFC supported Axzon A/S project in Ukraine. The parties have agreed to work with CAO's Dispute Resolution function to try to resolve the issues. CAO's Assessment report is available at the link below. Learn more about this case

Armenia: Second Complaint Regarding IFC's Lydian Int 3 Project

August 18, 2014- CAO has accepted a new complaint regarding IFC's Lydian Intl 3 project, Amulsar gold mine in Armenia. An assessment of the issues raised in the complaint is underway with the relevant parties.Learn more about this case

Honduras: CAO Release Compliance Investigation of IFC with Regard to Banco Ficohsa

August 11, 2014 - CAO has released its compliance investigation of IFC with regard to Banco Financiera Comercial Hondureña S.A. (Ficohsa) in Honduras. The investigation report describes material shortcomings in the way that IFC discharged its environmental and social obligations in relation to the Ficohsa investment. More information about the case, see the CAO Communique: Summary of Key Findings in English and Spanish. Full details about the case, including a Spanish translation of the report and IFC's response, is available at the link below.
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Uganda: CAO Visit to Witness Progress on Implementation of Agreements between Affected Communities and New Forests Company

August 6, 2014 - CAO’s new Vice President, Osvaldo Gratacós, joined outgoing Vice President, Meg Taylor, on a visit to Uganda in July 2014 to meet with community members and witness progress being made to implement two agreements following CAO's mediation process. More details on the VPs' visit and outcomes to date are summarized in the below CAO communique.CAO Communique: Uganda, Agri-Vie Mediation Outcomes, August 6, 2014

Colombia: CAO Avianca Investigation Report Finalized

July 22, 2014 - CAO finalized its Investigation Report into IFC's investments in Avianca on July 21. The report has been submitted to IFC senior management for official response.
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India: CAO Assessment Report of Lafarge Complaint

July 14, 2014 - CAO has released its Assessment Report for the complaint regarding IFC's investment in Lafarge in India. During the assessment, CAO found no agreement among the key parties to proceed with a dispute resolution under CAO auspices. The case will now be handled by the CAO's Compliance function for appraisal per CAO Operational Guidelines. To learn more about the case see link below:   Learn more about the case

Indonesia: CAO Compliance investigation of IFC's investment in Delta-Wilmar

July 02, 2014 -  On June 25, 2014 CAO decided to conduct a compliance investigation of IFC's investment in Delta-Wilmar. The investigation will focus on whether IFC assured itself that the E&S conditions of disbursement of its loans to Delta-Wilmar were met prior to disbursement in January 2010 and whether the investment was supervised in accordance with applicable IFC policies, procedures and standards. CAO's appraisal report and Terms of Reference for the Compliance Investigation are available through the link below: Learn more about the case

Honduras: CAO finalizes Banco Ficohsa Investigation Report

June 18, 2014 - CAO finalized its Investigation Report into IFC's investments in Banco Fiochsa on June 13. The report has been submitted to IFC senior management for official response.Learn more about this case

Chad: Progress Report on Dispute Resolution Process with regard to Chad-Cameroon Complaint

June 8, 2014 - CAO has posted a Progress Report on the dispute resolution process in Chad to address a complaint regarding the Chad-Cameroon Pipeline. The report and update is available at the link below.Learn more about this case

Honduras: IFC Consultation Draft: Dinant Enhanced Action Plan

April 08, 2014 - IFC has provided CAO with an enhanced Action Plan in response to CAO's Audit of IFC's investment in Dinant. This action plan has been posted on IFC's website here and is available under the View Documents tab from the link belowLink to case file and Dinant Enhanced Action Plan

President Kim Responds to Civil Society’s Concerns on Private Sector Investments

December 10, 2013 - Yesterday, World Bank Group President released a statement responding to civil society concerns on private sector investments. See the link below for the full statement.Link to President Kim's statement

IFC's Action Plan in Response to CAO's Financial Intermediary Audit

September 30, 2013 - IFC have provided CAO with its Action Plan in response to the CAO Audit of a Sample of IFC Investments in Third-Party Financial Intermediaries. Where relevant, IFC's Action Plan will inform CAO's monitoring of this audit however, CAO will monitor to the findings of the audit and not exclusively to IFC's Action Plan. The Action Plan can be found through the link below.  Learn more about this case.IFC's FI Action Plan

What's New

Dame Meg Taylor appointed as Secretary General of the Pacific Islands Forum Secretariat

August 4, 2014 - CAO congratulates former Vice President Dame Meg Taylor on her appointment as the first female Secretary General of the Pacific Islands Forum Secretariat.Learn more

New CAO Vice President, Osvaldo L. Gratacós assumes office

July 10, 2014 - CAO is pleased to announce that its new Vice President (VP) Osvaldo L. Gratacós has officially assumed office. Mr. Gratacós brings more than 14 years of experience as a fair, independent counsel for various organizations. His career includes roles across the private sector such as Motorola, Inc. and public sector such as US Agency for International Development and the Export-Import Bank of the United States that will enable Mr. Gratacós to bring a balance of authority, experience and flexibility to the office. Mr. Gratacós takes over from Meg Taylor who set up the CAO and served as CAO VP for 15 years. More information about Osvaldo Gratacós is available at the link below.Learn more about new CAO VP