Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Summary of CAO Cases: February 2019

February 11, 2019 - CAO’s 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below. Case Summary February 2019

Azerbaijan: CAO Accepts Complaint Regarding MIGA-Supported Trans-Anatolian Pipeline Project

February 7, 2019 – CAO has accepted a complaint regarding the MIGA-supported Trans-Anatolian Natural Gas Pipeline in Azerbaijan. An assessment of the complaint is underway. More information about the case is available at the link below.
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Ukraine: Complaint Related to IFC's MHP Project Referred to Dispute Resolution

February 4, 2019 - CAO has completed its assessment of a complaint related to the IFC-supported Myronivsky Hliboproduct Publichne AT (MHP) poultry production project in Ukraine. The parties have agreed to engage in a CAO dispute resolution process. The assessment report is available in English and Ukrainian.Learn more

CAO Newsletter: January 2019

January 31, 2019- CAO’s January issue reflects back on CAO’s work during 2018, and summarizes recent case outcomes, including the closure of the Dinant cases in Honduras after compliance monitoring; full implementation of mediated agreements in Uganda between the New Forests Company and local communities after displacement from forestry reserves; the release of CAO's Reflections from Practice series, which documents good practice from CAO’s dispute resolution work; and civil society outreach in Indonesia, among other news.Learn more

India: CAO Publishes Compliance Monitoring Related to IFC’s APPL Investments

January 28, 2019 – CAO has released a compliance monitoring report in relation to IFC’s investments in Amalgamated Plantations Private Limited (APPL). CAO will keep the case open to continue monitoring non-compliance findings that have not been satisfactorily addressed to date. The report, and a communique about the case, are available in English.Learn More about Tata Tea-01Learn More about Tata Tea-02

Egypt: CAO Initiates Second Compliance Investigation Related to IFC’s Alex Dev Ltd. Cement Project

January 23, 2019 – CAO has completed its compliance appraisal of the second and third cases related to IFC’s Alexandria Development Ltd. cement project in Egypt. The appraisal determined that an investigation of IFC’s performance in relation to the investment is warranted and CAO has merged the two cases for the purposes of the compliance process. The appraisal report and further information about the cases (02 and 03) are available at the links below.Learn more about Alex Dev Ltd-02Learn more about Alex Dev Ltd-03

Mongolia: Parties Release Joint Statement on Conclusion of Dispute Resolution Process Related to IFC & MIGA’s Oyu Tolgoi Project

January 15, 2019 – The Khanbogd Tripartite Council (TPC), composed equally of representatives of local herders, Oyu Tolgoi and the Khanbogd Soum Government, has decided to conclude the CAO dispute resolution process in relation to the IFC and MIGA-supported Oyu Tolgoi mining project, in light of key milestones reached in the implementation of the mediation agreements. The TPC joint statement is available in English and Mongolian.Learn more:

Egypt: CAO Concludes Dispute Resolution Process Related to IFC’s Egyptian Indian Polyester Project

January 9, 2019 - CAO has successfully concluded a dispute resolution process in Egypt to address a second complaint regarding IFC’s project with the Egyptian Indian Polyester Company (EIPET). The parties reached agreement to address concerns about unpaid wages. CAO’s Conclusion Report and more information about the case are available at the link below.Learn more about this case

Ghana: CAO Transfers Complaint Related to IFC-Supported Meridian Port Services Limited Project to Compliance

December 20, 2018 - CAO has completed its assessment of a complaint related to the IFC-supported Meridian Port Services Limited project, which involves the development and operation of a new container terminal in the Port of Tema, Ghana. During the assessment, there was a lack of consensus amongst the parties to engage in a CAO facilitated dispute resolution process. In accordance with CAO’s Operational Guidelines, the complaint was referred to CAO Compliance for appraisal. The assessment report is available in English.Learn more

Nicaragua: CAO Releases Progress Report Regarding the Montelimar-01 Dialogue Process

December 20, 2018 - The Progress Report provides an update on the dialogue process CAO is facilitating, and the activities jointly agreed by the parties to implement the agreement signed in January 2017. The parties continue to move forward on the other issues raised in the complaint.  The Progress Report is available in English and Spanish.Learn more

Guatemala: CAO Sends CIFI Investigation Report to IFC for Official Response

November 20, 2018 - CAO has finalized its investigation report of IFC’s investment in Corporación Interamericana para el Financiamiento de Infraestructura (CIFI) as it relates to the complaint regarding the Canbalam hydropower project in Guatemala. IFC management has 20 working days to submit a response to the investigation report.Learn more

Uzbekistan: Communique Regarding IFC-Human Rights Defenders Meeting Related to Indorama Kokand Textile and HamkorBank Case

November 14, 2018 - CAO has released a Communique regarding a meeting between IFC and local Uzbek human rights defenders related to the Indorama Kokand Textile and HamkorBank case and ongoing dispute resolution process. The meeting was convened and facilitated by CAO and the Communique was drafted jointly by IFC and the human rights defenders. The Communique is available in Uzbek, Russian, and English.Learn more

Albania: CAO Concludes Dispute Resolution Process Related to Complaint Regarding Bankers Petroleum Ltd.

November 13, 2018 - CAO has concluded the dispute resolution process between Bankers Petroleum, an oil and gas company in Albania, and community members residing in the vicinity of the Patos-Marinza oilfield. CAO has monitored implementation of agreements reached between the parties, and the parties will continue to engage through a community-company Dialogue Roundtable to discuss issues of concern related to the project. A dispute resolution conclusion report is available in both English and Albanian.Learn more

Honduras: CAO Concludes Compliance Monitoring Related to IFC’s Dinant Project

November 12, 2018 – CAO has released a compliance monitoring and closure report in relation to the Dinant 01, 02 and 03 cases. CAO has decided to conclude its monitoring of these cases considering that Dinant has fully repaid its loan to IFC and given that IFC proposes no further project-level action. The report is available at the links below.Learn more about the Dinant-01 caseLearn more about the Dinant-02 caseLearn more about the Dinant-03 case

Peru: CAO Releases Compliance Appraisal of Eleventh Yanacocha Complaint

October 29, 2017 – CAO has released a compliance appraisal report in relation to the Yanacocha-11 complaint and determined that the case does not merit a compliance investigation. The report in available in English and Spanish.Learn more

Uganda: CAO Concludes Dispute Resolution Process in Kiboga Regarding IFC’s Agri-Vie Fund

October 19, 2018 - CAO has concluded the dispute resolution process between New Forests Company (NFC), a UK-based forestry company supported by IFC client Agri-Vie Fund, and the Kiboga community, in Uganda. The complaint concerned issues related to the impacts of evictions and displacement in the forestry plantation area on the livelihoods of the Kiboga community. After the parties reached a final settlement agreement in May 2014, CAO monitored the parties’ implementation of the terms of the agreement through to August 2018. In the absence of any outstanding issues in relation to the complaint, the case has now been closed. A dispute resolution conclusion report is available in English and will be provided in Luganda in due course.Learn more

What's New

CAO Newsletter: January 2019

January 31, 2019- CAO’s January issue reflects back on CAO’s work during 2018, and summarizes recent case outcomes, including the closure of the Dinant cases in Honduras after compliance monitoring; full implementation of mediated agreements in Uganda between the New Forests Company and local communities after displacement from forestry reserves; the release of CAO's Reflections from Practice series, which documents good practice from CAO’s dispute resolution work; and civil society outreach in Indonesia, among other news. Learn more

CAO Insights from the Field Featured in New IFC Podcast

October 16, 2016 - As part of IFC’s ‘In Their Own Words’ podcast series, CAO Dispute Resolution lead Gina Barbieri discusses engaging with communities and the different ways of helping people with Mimi Keita of IFC’s Infrastructure and Natural Resources Advisory team. The new series features candid conversations between sustainable development experts.Listen here

CAO Launched Reflections from Practice Series

October 22, 2018 - CAO’s Dispute Resolution function has released the first two publications in a series on Reflections from Practice. The Reflections from Practice series provides guidance for CAO Dispute Resolution staff, mediators, and consultants, and informs parties about the foundational principles guiding CAO's dispute resolution work. The first two publications in this series are "Getting Started with Dispute Resolution" and "Representation".Explore the series

CAO Launches 2018 Digital Annual Report for World Bank Group Annual Meetings

October 9, 2018 - CAO's 2018 Annual Report features outcomes from our dispute resolution, compliance, advisory, and outreach activities this year. Learn about CAO’s casework in 32 countries and explore highlights from our year working with communities, companies, IFC and MIGA staff, and other stakeholders for positive environmental and social impact. CAO’s 2018 Digital Annual Report

CAO Events at 2018 World Bank Group Annual Meetings in Bali

October 3, 2018 - CAO will be at the World Bank Group Annual Meetings in Bali, October 8-14, 2018. During the Meetings, CAO is hosting an outreach event on October 8 for Indonesian civil society organizations, and is participating in the CSO orientation on October 9 to kick off the Civil Society Policy Forum. CAO is also co-hosting an event with the World Bank Inspection Panel, “Accountability 2030 in the Asia Region: Lessons Learned from CAO and Inspection Panel Cases and the Way Forward’ on Thursday, October 11. Learn more about the CAO-Inspection Panel event

CAO Releases Animated Video to Explain Its Work - Now in Spanish and French

September 12, 2018 - What is CAO and how do we work? CAO has released an animated video to answer these questions and introduce its work. The two-minute video is now available in English, Spanish, and French. Video: What is CAO and How Do We Work

CAO Releases Advisory Work on Supply Chains

July 17, 2018 - CAO has released an advisory series on Supply Chain Business Opportunities and Risks. CAO developed the series based on lessons from CAO cases, and inputs from external experts and IFC staff. The series comprises three memos focused on supply chain risk analysis; policies and performance standards; and voluntary standards and certification. Learn more about CAO's Supply Chain Memos