Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Indonesia: CAO releases Compliance Investigation Report regarding IFC's Investment in Delta-Wilmar (Wilmar-03)

May 3, 2016 - CAO releases a compliance investigation related to IFC investments in Delta-Wilmar, a palm oil processing company in Ukraine. The investigation identifies shortcomings in relation to IFC’s management of risks and impacts associated with the company’s palm oil supply chain in Indonesia. CAO's Investigation Report, a communiqué regarding the case, and IFC's Response, are available at the link below.Learn more about this case

Public Consultation - CAO Approach to Complainant Protection

April 13, 2016 - CAO's work with complainants is sensitive by nature, and in some circumstances, complainants may receive threats or experience retaliations as a consequence of having lodged a complaint. In recognition of this reality “CAO’s Approach to Complainant Protection” paper sets out how CAO approaches these challenges and its applicability to work done by all CAO functions – Dispute Resolution, Compliance and Advisory. CAO requests that you provide your inputs and comments by May 31, 2016. Please send submissions to cao@worldbankgroup.org
Consultation Draft - CAO Approach to Complainant Protection 2016

CAO Newsletter: Issue 3 / April 2016

April 18, 2016 - CAO’s latest newsletter provides an update on CAO’s joint fact finding process in Mongolia, the efforts of parties beyond CAO’s dialogue process in Nicaragua, new knowledge-sharing initiatives developed by the Advisory team, and the release of CAO’s first monitoring report related to the IFC investment in Banco Ficohsa, Honduras, amongst other updates. CAO Newsletter Issue 3

CAO seeks a Short-Term Consultant (STC) to support the CAO’s Advisory function

The STC will be responsible for coordinating and maintaining CAO's monitoring and evaluation system, and will also be required to assist in its future development. The role will be from April through June 2016. To apply, see Terms of Reference below. Applications will be evaluated on a rolling basis until the position is filled.Terms of Reference

Summary of CAO cases: March 2016

March 28, 2016 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary March 2016

Berta Cáceres - A Powerful Voice for the Voiceless

March 7, 2016 - It is with deep sadness that we have learned of the murder of Berta Cáceres, one of the leading indigenous and environmental rights campaigners in Honduras. CAO had received a number of complaints related to hydropower and other energy projects in Honduras from Berta Cáceres, in her capacity as general coordinator and co-founder of the National Council of Popular and Indigenous Organizations of Honduras (COPINH). For more information

Nicaragua: CAO Assessment Report of Complaint Regarding IFC's Ingenio Montelimar project

February 17, 2016 - CAO has released its Assessment Report for the complaint received regarding the IFC's investment in Corporación Montelimar in Nicaragua . The parties expressed the desire to hold a meeting to exchange information about the issues raised in the complaint and decide whether and how they should continue this initial engagement towards a productive dialogue under CAO’s auspices."Learn more about this case

Albania: ENSO Albania case transferred to CAO Compliance

February 04, 2016 - CAO has released a Dispute Resolution Conclusion Report for the complaint regarding IFC's Enso Albania power plant project. The case has been referred to CAO Compliance. The Conclusion Report is available via the link below.Learn more about this case

Indonesia: CAO finalizes Compliance Investigation Report regarding IFC Investment in Delta-Wilmar (Wilmar-03)

February 02, 2016 - CAO's Investigation Report in relation to the Wilmar-03 complaint has been finalized and sent to IFC management for official response. IFC has 20 working days to submit a written response to CAO. Learn more about this case

Honduras: New Complaint Related to Tourism Project Supported by IFC FI

January 27, 2016 - CAO has accepted a new complaint related to a tourism project supported by an IFC financial intermediary, Ficohsa, in Honduras.  CAO is conducting an assessment of the complaint with the relevant parties. Learn more about this case.

Honduras: CAO Compliance Monitoring Report regarding IFC's investment in Ficohsa

January 21, 2016 - CAO releases its first monitoring report in relation to its compliance investigation of IFC's investment in Banco Financiera Comercial Hondureña S.A. (Ficohsa), in Honduras. The monitoring report considers actions taken by IFC in response to the findings of the investigation. The report and full details about the case are available at the link below.Learn more about the case

Mongolia: Oyu Tolgoi dispute resolution parties release progress reports

January 15, 2016 - Elected herders team (EHT), Oyu Tolgoi, and Khanbogd Tripartite Council release reports on their joint work in 2014 and 2015. Their reports and full details about both CAO Oyu Tolgoi cases (01 and 02) are available at the links below. Learn more about the case

Uganda: Dispute Resolution Monitoring Report regarding the Bujagali-05 case

January 15, 2016 - CAO releases its monitoring report for the Bujagali-05 dispute resolution process. The monitoring report and full details about the case are available at the link below. Learn more about this case

Malaysia: CAO Compliance appraisal of Second Complaint Regarding IFC's Bilt Paper project (Bilt-02)

January 13, 2016 - CAO has completed its compliance appraisal of IFC with regard to the second complaint related to IFC's investment in Bilt Paper/SFI in Malaysia. CAO has decided that a compliance investigation is merited. CAO's appraisal report and full details about the case are available at the link below.Learn more about this case

India: CAO Compliance investigation report regarding IFC's investment in the India Infrastructure Fund

January 11, 2016 - CAO has released a compliance investigation related to an IFC investment in the India Infrastructure Fund. CAO’s investigation identified shortcomings in IFC’s review and supervision of the Fund and its investment in a 1050 megawatt coal-based power plant in Orissa, India. CAO's Investigation Report, a communiqué regarding the case, and IFC's Response, are available at the link below.Learn more about this case

Armenia: Terms of Reference for Compliance Investigation of IFC's Investment in Lydian International

January 08, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Lydian International regarding the Amulsar gold mine project in Armenia. This compliance investigation will pertain to the Lydian 01 and 02 cases. The ToR are available at the link below. Terms of Reference

Togo: Terms of Reference for Compliance Investigation of IFC's Investment in Lomé Container Terminal (LCT)

January 08, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Lomé Container Terminal (LCT) in Togo. The ToR and full details about this case are available at the link below. Learn more about this case

India: Terms of Reference for Compliance Investigation of IFC's Advisory Services Project with Vizhinjam International Seaport Limited

December 02, 2015 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC with regard to its Advisory Services project with Vizhinjam International Seaport Limited (VISL) in India. This compliance investigation will pertain to the Vinzhinjam 01, 02, and 03 cases. The ToR are available at the link below. Terms of Reference

Cambodia: CAO communique regarding ongoing mediation in Ratanakiri Province (VEIL)

November 12, 2015 - CAO has released a communique in English and Khmer related to agreements reached through mediation between local communities and the company, HAGL, regarding the impacts of rubber plantations in Ratanakiri Province, Cambodia. HAGL is an investee of Vietnam Enterprise Investments Limited (VEIL), an IFC client.Learn more about this case

CAO releases its second monitoring report related to the Financial Intermediaries (FI) Audit

October 15, 2015 - CAO releases its second compliance monitoring report in relation to the Compliance Audit of IFC's Financial Sector Investments. The monitoring report considers actions taken by IFC in response to the findings of the FI Audit and subsequent Ficohsa Investigation. The compliance monitoring report is available at the link below.Learn more about this case

What's New

Conflict Resolution Day 2015: Conflict, Gender & Development: A Conversation with Alaa Murabit

November 2, 2015 - On 16 October 2015, CAO hosted a discussion with Alaa Murabit to mark Conflict Resolution Day. The discussion centered on the why and how of achieving participation of women in development and mediation processes. To see highlights from the conversation, see video via link below.Conflict Resolution Day 2015

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording