Make Your Voice Heard

The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects. Learn about our process of independent accountability

Arne Hoel, The World Bank

Our Mandate

The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). The CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. Learn More

Case Update

Guatemala: CAO Assessment of IFC's investment in Corporacion Interamericana para el Financiamiento

May 19, 2016 - CAO has concluded the assessment of the complaint regarding the Santa Cruz hydropower project in Guatemala supported through an IFC investment in Corporacion Interamericana para el Financiamiento (CIFI). Given the stakeholders’ decisions, the case has been referred to CAO’s Compliance function for appraisal. The Assessment Report is available via the link below.Learn more about this case

Albania: CAO Compliance Appraisal of IFC's Investment in enso Albania

May 19, 2016 - CAO releases its compliance appraisal report regarding IFC's investment in enso Albania. The appraisal concludes that the complaint raises substantial issues related to IFC’s appraisal and supervision of the environmental and social impacts of this hydropower project. CAO has decided that a compliance investigation is warranted. The compliance appraisal report and more information about the case are available at the link below.Learn more about this case

Summary of CAO cases: May 2016

May 17, 2016 - CAO's 6-weekly summary of cases in assessment, dispute resolution, and compliance is available at the link below.CAO Case Summary May 2016

Apply Now for CAO's 2016 Summer Internship Program

May 12, 2016 - The intern will be hired as a short-term temporary with tasks that will include research & data analysis, and assistance with CAO's outreach activities to civil society and other stakeholders. The intern may also be asked to contribute to specific projects at the request of the CAO Vice President, as needed. To apply, see Terms of Reference below. The deadline for applications is May 27th.Terms of Reference

Egypt: CAO Assessment of Complaint Regarding IFC's Alex Dev Project

May 11, 2016 - CAO has concluded the assessment of the complaint regarding IFC's investment in Alexandria Development Limited (ADL) in Egypt. As the parties chose not to engage in a CAO facilitated dispute resolution process, the case has been referred to CAO Compliance function for appraisal. The Assessment Report is available via the link below.Learn more about this case

Malaysia: Terms of Reference for Compliance Investigation of IFC's Investment in Bilt Paper

May 10, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC's investment in Bilt Paper/SFI in Malaysia. The ToR and full details about this case can be found via link below: Learn more about this case

Uganda: Terms of Reference for Compliance Investigation of IFC and MIGA projects with Bujagali Energy

May 10, 2016 - CAO publishes Terms of Reference for its upcoming compliance investigation of IFC investment and MIGA project with Bujagali Energy in Uganda. This compliance investigation will pertain to the Bujagali 04 and 06 cases. The ToR are available at the link below. Terms of Reference

Indonesia: CAO releases Compliance Investigation Report regarding IFC's Investment in Delta-Wilmar (Wilmar-03)

May 3, 2016 - CAO releases a compliance investigation related to IFC investments in Delta-Wilmar, a palm oil processing company in Ukraine. The investigation identifies shortcomings in relation to IFC’s management of risks and impacts associated with the company’s palm oil supply chain in Indonesia. CAO's Investigation Report, a communiqué regarding the case, and IFC's Response, are available at the link below.Learn more about this case

Public Consultation - CAO Approach to Complainant Protection

April 13, 2016 - CAO's work with complainants is sensitive by nature, and in some circumstances, complainants may receive threats or experience retaliations as a consequence of having lodged a complaint. In recognition of this reality “CAO’s Approach to Complainant Protection” paper sets out how CAO approaches these challenges and its applicability to work done by all CAO functions – Dispute Resolution, Compliance and Advisory. CAO requests that you provide your inputs and comments by May 31, 2016. Please send submissions to cao@worldbankgroup.org
Consultation Draft - CAO Approach to Complainant Protection 2016

CAO Newsletter: Issue 3 / April 2016

April 18, 2016 - CAO’s latest newsletter provides an update on CAO’s joint fact finding process in Mongolia, the efforts of parties beyond CAO’s dialogue process in Nicaragua, new knowledge-sharing initiatives developed by the Advisory team, and the release of CAO’s first monitoring report related to the IFC investment in Banco Ficohsa, Honduras, amongst other updates. CAO Newsletter Issue 3

CAO seeks a Short-Term Consultant (STC) to support the CAO’s Advisory function

The STC will be responsible for coordinating and maintaining CAO's monitoring and evaluation system, and will also be required to assist in its future development. The role will be from April through June 2016. To apply, see Terms of Reference below. Applications will be evaluated on a rolling basis until the position is filled.Terms of Reference

Berta Cáceres - A Powerful Voice for the Voiceless

March 7, 2016 - It is with deep sadness that we have learned of the murder of Berta Cáceres, one of the leading indigenous and environmental rights campaigners in Honduras. CAO had received a number of complaints related to hydropower and other energy projects in Honduras from Berta Cáceres, in her capacity as general coordinator and co-founder of the National Council of Popular and Indigenous Organizations of Honduras (COPINH). For more information

CAO releases its second monitoring report related to the Financial Intermediaries (FI) Audit

October 15, 2015 - CAO releases its second compliance monitoring report in relation to the Compliance Audit of IFC's Financial Sector Investments. The monitoring report considers actions taken by IFC in response to the findings of the FI Audit and subsequent Ficohsa Investigation. The compliance monitoring report is available at the link below.Learn more about this case

What's New

Conflict Resolution Day 2015: Conflict, Gender & Development: A Conversation with Alaa Murabit

November 2, 2015 - On 16 October 2015, CAO hosted a discussion with Alaa Murabit to mark Conflict Resolution Day. The discussion centered on the why and how of achieving participation of women in development and mediation processes. To see highlights from the conversation, see video via link below.Conflict Resolution Day 2015

World Bank Group Spring Meetings: CAO-Inspection Panel High Level Event: Accountability for Better Development Outcomes

April 16, 2015 - CAO hosted a high level panel during the Spring Meetings with the Inspection Panel, on “Accountability for Better Development Outcomes”, Thursday April 16, 2015. The event featured Miguel Castilla, Ambassador to the United States for Peru, Ray Offenheiser, President of Oxfam America, and Deirdre White, CEO of PYXERA Global, with a video Introduction by President Jim Kim. Watch Event Recording