The Abraaj Global Health Fund was a private equity fund that invested in healthcare delivery businesses in emerging markets with the aim of improving access to quality healthcare. Following its acquisition by TPG, the fund now operates under the name Evercare Health Fund.

In August 2025, CAO received a complaint from a community member raising concerns related to emergency healthcare practices and their potential risks to patient health and safety, particularly in situations involving urgent medical need. The complaint also raised concerns related to the management of social risks in healthcare settings, especially for individuals with limited financial resources, and cited concerns about certain payment and billing practices that allegedly contributed to severe financial hardship and loss of livelihood for the complainant.

In October 2025, CAO found the complaint eligible and began its assessment. During CAO’s assessment, the parties agreed to engage in a voluntary CAO-facilitated dispute resolution process to address the issues raised in the complaint. In accordance with the CAO Policy, the case was transferred to CAO’s Dispute Resolution function. The Assessment Report is available in English.