Mandate & Governance
CAO's independence and impartiality are essential to fostering the trust and confidence of stakeholders involved in complaint processes. CAO is not identified with, or beholden to, any sector of interest, and reports directly to the IFC and MIGA Boards.
Mission & Mandate
CAO’s mission is to serve as a fair, trusted, and effective independent accountability mechanism that facilitates access to remedy for project-affected people and enhances the environmental and social performance of IFC and MIGA.
Governance
Under CAO's governance structure, the CAO Director General reports directly to the IFC and MIGA Boards. CAO's three functions and CAO staff report to the CAO Director General All CAO case reports are circulated to the Board, IFC/MIGA, complainants, client and disclosed to the public. CAO provides a quarterly and annual update of its activities to the Board's Committee on Development Effectiveness (CODE), and conducts periodic technical briefings to supplement this information. CAO's budget is submitted by the Board annually. CAO publishes an Annual Report at the end of each Fiscal Year which is disclosed publicly.
Policies & Guidelines
Our mandate, core principles and functions are articulated in CAO's Policy.
External Reviews
Since its establishment in 1999, CAO has undergone independent external reviews to assess its effectiveness and identify areas for improvement across its dispute resolution, compliance, and advisory functions. The latest review, initiated in 2026, continues this effort to strengthen CAO’s work and guide future improvements. CAO’s mandate, core principles, and functions are outlined in the CAO Policy.