CAO delivers on its mandate through three complementary functions:

  • Dispute Resolution
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    Dispute Resolution

    CAO helps resolve issues raised about the E&S impacts of IFC/ MIGA projects through a neutral, collaborative, problem-solving approach and contributes to improved outcomes on the ground.

  • Compliance


    CAO carries out reviews of IFC/ MIGA compliance with E&S policies, assesses related harm, and recommends remedial actions to address noncompliance and harm where appropriate.

  • Advisory


    CAO provides advice to IFC/MIGA and their Boards with the purpose of improving IFC’s/MIGA’s systematic performance on E&S sustainability and reducing the risk of harm.


Our Process

Assessment Complaint ReceivedTransfer CaseCase Closed Advisory Dispute Resolution Dispute ResolutionMonitoringAppraisalInvestigationMonitoring Compliance Ineligible (case closed) Eligibility Agreement Reached?Agreement Implemented?Merits an Investigation?In compliance?Dispute Resolution or ComplianceYesYesInsights from CAO cases contribute to the development of Advisory workYesYesCompliance implemented?YesNoNoYesNoNo

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Operational Guidelines

Cases Center

Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.

Cases Center

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