CAO delivers on its mandate through three complementary functions…

  • Dispute Resolution
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    Dispute Resolution

    CAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.

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  • Compliance

    Compliance

    CAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.

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  • Advisory

    Advisory

    CAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.

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Our Process

Assessment Complaint ReceivedTransfer CaseCase Closed Advisory Dispute Resolution Dispute ResolutionMonitoringAppraisalInvestigationMonitoring Compliance Ineligible (case closed) Eligibility Agreement Reached?Agreement Implemented?Merits an Investigation?In compliance?Dispute Resolution or ComplianceYesYesInsights from CAO cases contribute to the development of Advisory workYesYesCompliance implemented?YesNoNoYesNoNo

Operational Guidelines

Cases Center

Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.

Cases Center