CAO’s 25th Anniversary
Over the next year, we will mark CAO’s 25th Anniversary. We invite you to join us as we explore the impact of our work and consider the future of accountability and access to remedy.
CAO 2024 Annual Report
Our 2024 Annual Report highlights CAO’s activities and performance during fiscal year 2024. The report features CAO’s work across 27 countries, summarizes progress toward strategic priorities, and provides data on our global caseload, trends, and operational outcomes.
Make Your Voice Heard
The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects.
Strengthening Greenhouse Gas Mitigation in IFC-financed Projects
As the urgency of the global climate crisis intensifies, it is essential for development finance institutions to take decisive action. This Advisory Note analyzes IFC’s current practices for quantifying, mitigating, and reporting greenhouse gas (GHG) emissions in its financed projects.
Video: How Dispute Resolution Transformed Conflict Into Collaboration in the Uzbek Cotton Sector
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Press release
08 Apr 2025Case Update in Jordan: IFC Board Approves Action Plan for CAO Investigation Related to IFC’s Investment in Baynouna Solar Energy Case Update in Jordan: IFC Board Approves Action Plan for CAO Investigation Related to IFC’s Investment in Baynouna Solar Energy -
Press release
07 Apr 2025Case Update in Kenya: IFC Board Approves Response to CAO Investigation Related to IFC’s Investment in Bridge International Academies Case Update in Kenya: IFC Board Approves Response to CAO Investigation Related to IFC’s Investment in Bridge International Academies
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Press release
20 Mar 2025Case Update in Liberia: IFC Board Approves Response to CAO Investigation Related to IFC’s Investment in Salala Rubber Corporation Case Update in Liberia: IFC Board Approves Response to CAO Investigation Related to IFC’s Investment in Salala Rubber Corporation
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.
Advisory
General