Jordan: Masdar Baynouna-01/East AmmanJordan11 Feb 2020Appraisal
Compliance appraisal concluded. Investigation to be initiated.OpenJordan: Masdar Baynouna-01/East Amman
Dispute Resolution (DR), Compliance
Albania: Enso Albania-01/LengaricaAlbania22 Jun 2015Closed - DR & Compliance
Monitoring completed. Case closed with partially unsatisfactory results.ClosedAlbania: Enso Albania-01/Lengarica
Philippines: Rizal Commercial Banking Corporation (RCBC)-01Philippines11 Oct 2017Investigation
Compliance investigation report available. Monitoring commences.OpenPhilippines: Rizal Commercial Banking Corporation (RCBC)-01
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Cases handled since CAO's inception
Years of Operation
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.