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  • Dispute Resolution (DR)

    Kenya: Bridge international Academies-02/Kenya

    Kenya
    16 Feb 2020
    DR Monitoring

    Joint statement released. Dispute resolution process and monitoring of the agreement now complete.

    Open
    Kenya: Bridge international Academies-02/Kenya
  • Compliance

    Jordan: Daehan Wind Power Co-01/Tafila

    Jordan
    16 Jun 2020
    Investigation

    Investigation deferred pending implementation of six-month action plan.

    Open
    Jordan: Daehan Wind Power Co-01/Tafila
  • Compliance

    Panama: PL IV-01/Multi-locations

    Panama
    18 Jun 2018
    Compliance Monitoring

    IFC Board approves action plan after investigation. CAO monitoring commences.

    Open
    Panama: PL IV-01/Multi-locations
Our Mandate

We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects. 

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Our Mandate
CAO Data

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Active Cases

213

Cases handled since CAO's inception

22

Years of Operation

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How We Work

Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.

How We Work
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How We Work
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Dispute Resolution

We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.

Compliance

We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.

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Advisory

We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.

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