Dispute Resolution

The goal of our dispute resolution process is to address environmental and social issues raised and help identify solutions that meet the interests of all parties involved.

Dispute Resolution

Finding Solutions Through Dialogue

CAO's Dispute Resolution function works with stakeholders to help resolve grievances about the social and environmental impacts of IFC/MIGA projects. Through dispute resolution, we provide an independent forum for communities and companies to address concerns together and seek joint solutions. This voluntary process is facilitated by our dispute resolution specialists with the support of local mediators, who vest ownership in the process and outcomes with the parties. We document good practice and learning from our work resolving development disputes to benefit practitioners, IFC and MIGA, private sector, and broader development community.

Ongoing Capacity Building & Support for the Parties

1. Assessment
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
2. Parties Choose Dispute Resolution
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
3. Ground Rules & Framework for Engagement
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
4. Facilitated Dialogue
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
5. Settlement Agreement
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
6. Monitoring
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
7. Case Closed
The mediator works with the parties to identify their needs and interests, explore resolution of the issues, and negotiate possible settlement.
 
Case Updates
  • Dispute Resolution (DR)

    Guinea: CBG-01/ Sangaredi

    Guinea
    26 Feb 2019
    Mediation

    ToR in English and French available.

    Joint statement released in English, French & Poular.

    Open
    Guinea: CBG-01/ Sangaredi
  • Dispute Resolution (DR)

    Yemen: HSA Foods-01/Ras-Isa

    Yemen, Republic of
    05 Apr 2021
    Mediation

    Assessment report available in Arabic and English. Dispute Resolution process ongoing.

    Open
    Yemen: HSA Foods-01/Ras-Isa
Dispute Resolution Data
5

Cases in Assessment

15

Cases in Dispute Resolution

3

Cases in Monitoring

Resources