Complaints filed to CAO may concern environmental and social harm regarding any aspect of the planning, implementation, or impact of an IFC or MIGA project or related sub-project.
CAO has three eligibility criteria for accepting a complaint: i) the complaint pertains to an active IFC/MIGA project; ii) it raises environmental and social concerns; and iii) the complainant is, or may be, affected by the harm mentioned in the complaint. Once a complaint is deemed eligible, CAO will initiate an assessment unless the complainant chooses to refer the complaint to IFC/MIGA or the client for early resolution.
Eligible Complaints
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations related to lack of consultation and information disclosure, concerns about stakeholder engagement and the project's grievance mechanism, as well as allegations of absence of project benefits for nearby communities.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations related to coastal erosion, impact on livelihoods, and community tensions.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations regarding lack of access to project site and obstacles to worker representation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC - Currently under CAO Assessment
Benban Solar Park (2 projects)
Allegations related to terms of employment and working conditions.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC - Currently under CAO Assessment
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations related to lack of consultation and information disclosure, concerns about stakeholder engagement and the project's grievance mechanism, as well as allegations of absence of project benefits for nearby communities.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations related to poor working conditions and other labor issues, related to hiring practices, compensation, and alleged intimidation from raising grievances.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations related to labor management issues, possible absence of a labor grievance mechanism, alleged poor working conditions and concerns of retaliation for filing complaints.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations related to poor working conditions and other labor issues regarding the company’s compensation practices.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of unfair hiring practices by the company, particularly discrimination on the basis of community of origin.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC - Currently under CAO Assessment
Allegations regarding environmental and social impacts, including inadequate stakeholder consultations, loss of income, insufficient and late compensation, relocation and destruction of sacred sites, aggravation of social problems, environmental impacts, and others.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of non-compliance of different E&S requirements, regarding the Environmental and Social Management System (ESMS), and allegedly unfair dismissal for raising such issues internally.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC - Currently in CAO Assessment
Allegations of harm due to alleged lending practices and collection actions by six banks or microfinance institutions (ACLEDA, Amret, Prasac, Hattha Bank, LOLC and Sathapana). Concerns raised in the complaint include loss of land, loss of livelihood, food insecurity and additional threats to health, and child labor.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Once a complaint is deemed eligible, complainants may choose to refer their complaint to IFC/MIGA or the client for an attempt at early resolution. CAO will only refer complaints to IFC, MIGA, or the client with the complainants' consent. Complainants may notify CAO at any time if they wish to resume the CAO process.
Eligible Complaints - Referred to IFC, MIGA or Client
PTCL Acquisition
IFC/MIGA Exposure:
PTCL Acquisition (#48543)
Complaint raises terms and conditions of employment and welfare concerns
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC at the request of the complainant
Morava Highway-02
Complaint alleges multiple adverse social impacts including: (i) irregular land expropriation process and livelihood impacts, (ii) inadequate stakeholder consultation, (iii) destruction of village infrastructure, and (iv) lack of effective judicial or other mechanisms to address concerns about the expropriation process.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Nachtigal Hydropower Company
Issues of loss of livelihood means, income and subsequent lack of compensation; loss of access to the area in which employment and income was generated, and other subsistence activities, such as fishing, were done, and; lack of consultation and information before and after the economic displacement.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC & MIGA, at the request of the complainant.
Zambeef III ZMW
Issues of Environmental Impact Assessment, Stakeholder Engagement, Transparency and Disclosure and National Legal Requirements.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Zarafshon Wind
Allegations of adverse E&S impacts on land, water, and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Benban Solar Park 5
Labor allegations related to termination and payment packages, health issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Karot Hydro Power
Allegations regarding lack of compensation for land acquisitions, allegedly unfulfilled promises to build facilities for health, technical education, roads, and other supposed project benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Karot Hydro Power
Allegations regarding lack of compensation and other concerns related to land acquisitions, flooding of village and environmental concerns which have allegedly impacted livelihoods and sources of income, and lack of benefits from the project.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Izmir Water and Sewerage Administration
Possible sewage pollution of land and water, biodiversity and health impacts, tourism and economic displacement due to sewage overflows.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
If a complaint does not meet all three of CAO's eligibility criteria, CAO deems it ineligible, and the complaint is closed.
Ineligible Complaints
Allegations related to consumer protection, including inadequate loan repayment terms
No active project
Closed
Allegations related to threats and reprisals as well as gender discrimination
Complaint falls under exclusion clause 42.i of the CAO policy
Closed
Allegations related to discrimination in the workplace, defamation, and embezzlement.
Complaint falls under exclusion clause 42.h of the CAO policy.
Referred to IFC & MIGA under paragraph 42.h of the CAO Policy
Allegations related to anti-competitive issues and pollution
Complainant are not or may not be affected by the harm raised in the complaint
Closed
Allegations related to selection criteria and decision making of awarding scholarships.
Issues raised do not fall under CAO’s mandate to address environmental and social impacts of projects, and complainant not affected by the harm alleged.
Closed
Allegations related to violations of competition laws
Issues you raised do not fall under CAO’s mandate to address environmental and social impacts of projects
Closed
Allegations related to raises concerns related to working conditions
Complaint falls under exclusion clause #42, letter h of the CAO Policy.
Referred to IFC & MIGA under paragraph 42.h of the CAO Policy
Allegations related to change in health insurance program, non-provision of health insurance, and threat and intimidation.
Issues you raised do not fall under CAO’s mandate to address environmental and social impacts of projects.
Closed
Allegations related to change in health insurance program, non-provision of health insurance, and treat and intimidation
Issues you raised do not fall under CAO’s mandate to address environmental and social impacts of projects.
Closed
Allegations related to terms of employment and working condition.
No active project.
Closed
Allegations related to inappropriate and demeaning behavior, raising concerns of discrimination, intimidation, and harassment in the workplace.
Unable to determine whether the complainants are or may be affected by the Harm raised in the complaint.
Closed
Allegations related economic impacts to vulnerable investors.
Complainant not affected by the Harm alleged.
Closed