Skip to main content
Home

Main navigation

  • About us
    • Policies & Guidelines
    • Mandate & Governance
    • Threats & Reprisals
    • Staff & Partners
    • Funding
  • How We Work
    • Intake & Assessment
    • Compliance
    • Dispute Resolution
      • Work with Mediators
    • Advisory
      • Remedy & Responsible Exit
  • Cases
    • Case Center
    • Complaints Registry
    • File a Complaint
  • Resources
  • News & Events
    • News & Events
    • Newsletters
    • Outreach
  • Contact
    • Contact Us
    • Work with Us
    • How to File a Complaint
English
  • الْعَرَبيّة
  • বাংলা
  • 中文
  • English
  • Français
  • हिन्दी
  • Bahasa Indonesia
  • ಕನ್ನಡ
  • ភាសាខ្មែរ
  • ພາສາລາວ
  • Português
  • Русский язык
  • Español
  • Kiswahili
  • தமிழ்
  • ภาษาไทย
File a Complaint
Home

Main navigation

  • About us
    • Policies & Guidelines
    • Mandate & Governance
    • Threats & Reprisals
    • Staff & Partners
    • Funding
  • How We Work
    • Intake & Assessment
    • Compliance
    • Dispute Resolution
      • Work with Mediators
    • Advisory
      • Remedy & Responsible Exit
  • Cases
    • Case Center
    • Complaints Registry
    • File a Complaint
  • Resources
  • News & Events
    • News & Events
    • Newsletters
    • Outreach
  • Contact
    • Contact Us
    • Work with Us
    • How to File a Complaint
File a Complaint
English
  • الْعَرَبيّة
  • বাংলা
  • 中文
  • English
  • Français
  • हिन्दी
  • Bahasa Indonesia
  • ಕನ್ನಡ
  • ភាសាខ្មែរ
  • ພາສາລາວ
  • Português
  • Русский язык
  • Español
  • Kiswahili
  • தமிழ்
  • ภาษาไทย
Janine Ferretti

Janine H. Ferretti

Director-General

Janine Ferretti, a Canadian, German, and U.S. national, is an environmental and social expert with experience in policymaking and the design and implementation of development operations across both the public and private sectors. In 2020, she was appointed by the World Bank Group President to lead the Office of the Compliance Advisor Ombudsman (CAO) for IFC and MIGA, following an independent selection process. She began her five-year term in January 2021 as CAO Vice President and became Director-General in July 2021 with the adoption of the new IFC/MIGA Independent Accountability Mechanism Policy (the new CAO Policy).

Previously, she was a Professor of the Practice of Global Development Policy at Boston University’s Pardee School, where she taught on environment, climate, and development issues. She also served as the first Chief of Environmental and Social Safeguards (ESG) at the Inter-American Development Bank, where she established and led the ESG Unit and helped develop the Bank’s Environmental and Social Policy Framework. Prior to that, she was the Executive Director of the Commission for Environmental Cooperation, an international organization established by Canada, Mexico, and the United States.

File a Complaint

Contact US

Office of the CAO 2121 Pennsylvania Avenue, NW Washington, DC 20433, USA Tel: +1 202 458 1973 CAO [at] worldbankgroup.org (CAO[at]worldbankgroup[dot]org)

Follow Us

JOIN OUR MAILING LIST

Quick Links

IFC Project Disclosures MIGA Project Disclosures World Bank Accountability Mechanism Report Fraud or Corruption

English
  • الْعَرَبيّة
  • বাংলা
  • 中文
  • English
  • Français
  • हिन्दी
  • Bahasa Indonesia
  • ಕನ್ನಡ
  • ភាសាខ្មែរ
  • ພາສາລາວ
  • Português
  • Русский язык
  • Español
  • Kiswahili
  • தமிழ்
  • ภาษาไทย

Footer

  • Contact Us
© 2025 Office of the Compliance Advisor Ombudsman (CAO), All Rights reserved
Created with Sketch.
Ibrd
Ida
Ifc
Miga
Icsid