IFC’s investment, approved in August 2018, was an equity investment in Liftit, an asset-light B2B e-logistics technology startup headquartered in Bogotá, Colombia.  Liftit provides urban cargo delivery services from distribution centers to retail stores and end consumers. The investment supported the company’s expansion into Mexico through the hiring of a sales team and the further development of its technology team in Colombia. According to IFC, since the investment, Liftit has faced intense market competition and reduced margins, leading to the closure of its operations in Brazil in 2022 and in Mexico in April 2025. The company continues to operate in Colombia and Ecuador. 

In July 2025, CAO received a complaint from five former Liftit employees located in Mexico. The complaint raised concerns about the closure of Liftit’s operations in Mexico, the conciliation agreements offered to employees and the severance payments calculated, offered and paid through that process. The assessment report provides detailed information on each individual’s specific concerns in relation to the termination of employment.

In August 2025, CAO found the complaint eligible and conducted its assessment. 

During the assessment, the parties agreed to engage in a CAO dispute resolution process to address the concerns of complainants 1 and 2, who had not signed conciliation agreements during the termination process. The company and complainants 3, 4, and 5, who had signed conciliation agreements, agreed to put the compliance process on hold until the conclusion of the dispute resolution process with complainants 1 and 2. In accordance with the CAO Policy, the case was transferred to CAO’s Dispute Resolution function. Further details on each complainant’s specific concerns regarding the termination of their employment are provided in the Assessment Report, available in English and Spanish. 

During the dispute resolution process, the company reached an agreement with complainant 2, which was implemented to the complainant’s satisfaction. However, the company and complainant 1 were unable to reach an agreement. As a result, the case was transferred to CAO’s Compliance function for an appraisal of IFC’s environmental and social performance in relation to the concerns raised by complainants 1, 3, 4, and 5.

The Dispute Resolution report is available in English and Spanish.