IFC’s investment, approved in August 2018, was considered a US$4 million equity investment in Liftit, an e-logistics company that provides cargo transportation services. Proceeds were used to fund the company’s expansion to Mexico by hiring a sales team, and to fund the development of the IT team in Colombia.

Liftit is an asset-lite, B2B e-logistics technology startup, that provides affordable and efficient urban cargo delivery services from distribution centers to retail stores or to end consumers. The Company is headquartered in Bogota, Colombia and was founded in 2016.

In July 2025, CAO received a complaint from a group of five former Liftit employees located in Mexico. The complaint raised concerns related to the severance payments and the severance process upon termination of employment following the company’s closure of operations in Mexico. The complaint provided detailed information on each individual’s specific concerns in relation to the termination procedures. 

In August 2025, CAO found the complaint eligible and initiated its assessment. During the assessment, the parties agreed to engage in a CAO dispute resolution process to address the concerns of the two individuals who had not signed conciliation agreements during the termination process. In accordance with the CAO Policy, the case was transferred to CAO’s Dispute Resolution function. The Assessment Report is available in English and Spanish.