Development-related conflicts involving disputes of fact occur across all sectors, from mining and agribusiness to infrastructure and manufacturing. Project operators may find themselves in conflict...

Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute...

Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from...

Our 2017 report highlights landmark agreements reached between communities and companies through CAO dispute resolution processes in Cambodia, Chad, and Mongolia, new compliance investigations in the...

Our 2016 Annual Report features our work in 24 countries, with 52 cases. This annual report includes the story of impacted communities in Cambodia, where a company in dialogue with local communities...

CAO Grievance Mechanism Toolkit

Grievance Mechanism Toolkit Interactive Website - English

Grievance Mechanism Toolkit Interactive Website - Spanish

Grievance Mechanism Toolkit Interactive...