Guide for Independent Accountability Mechanisms on Measures to Address the Risk of Reprisals in Complaint Management
This report developed by the Independent Accountability Mechanisms Network (IAMnet) provides guidance and tools for addressing incidents and risks regarding threats and reprisals.
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Dispute Resolution
Guidance Note on Gender-Inclusive Dispute Resolution
This Guidance Note developed by CAO dispute resolution staff, mediators, and gender experts, identifies common challenges in adopting gender-inclusive approaches to dispute resolution and strategies...
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Dispute Resolution
CAO 2018 Annual Report
Our Annual Report for the fiscal year 2018 features outcomes from our dispute resolution, compliance, advisory, and outreach activities. Learn about our casework in 32 countries, and explore...
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General
What is the CAO and How Does it Work?
This two-minute animated video introduces the CAO and explains who we are and how we work.
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General
CAO Advisory Memos on Supply Chain Business Opportunities and Risks
CAO Advisory Comments on IFC Draft Good Practice Handbook on Land Acquisition and Involuntary Resettlement
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Advisory
Reflections from Practice Series 3: Joint Fact Finding
Development-related conflicts involving disputes of fact occur across all sectors, from mining and agribusiness to infrastructure and manufacturing. Project operators may find themselves in conflict...
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Dispute Resolution