CAO 2018 Annual Report
Our Annual Report for the fiscal year 2018 features outcomes from our dispute resolution, compliance, advisory, and outreach activities. Learn about our casework in 32 countries, and explore...
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General
What is the CAO and How Does it Work?
This two-minute animated video introduces the CAO and explains who we are and how we work.
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General
CAO Advisory Memos on Supply Chain Business Opportunities and Risks
CAO Advisory Comments on IFC Draft Good Practice Handbook on Land Acquisition and Involuntary Resettlement
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Advisory
Reflections from Practice Series 3: Joint Fact Finding
Development-related conflicts involving disputes of fact occur across all sectors, from mining and agribusiness to infrastructure and manufacturing. Project operators may find themselves in conflict...
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Dispute Resolution
Reflections from Practice Series 2: Representation
Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from...
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Dispute Resolution
Reflections from Practice Series 1: Getting Started with Dispute Resolution
Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute...
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Dispute Resolution