Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute...

Development-related conflicts involving disputes of fact occur across all sectors, from mining and agribusiness to infrastructure and manufacturing. Project operators may find themselves in conflict...

Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from...

This 10 minute film depicts the positive outcomes of a CAO mediation process in Nicaragua between a large sugar producer, Nicaragua Sugar Estates Ltd (NSEL) and former workers and local community...

Our 2017 report highlights landmark agreements reached between communities and companies through CAO dispute resolution processes in Cambodia, Chad, and Mongolia, new compliance investigations in the...

In the the 1990s, international financial institutions began establishing Independent Accountability Mechanisms to provide recourse for people who believe they have been, or could be, harmed by IFI...