Reflections from Practice Series 2: Representation
Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from...
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Dispute Resolution
Short Film: Building Hope and Health Through Dialogue in Nicaragua
This 10 minute film depicts the positive outcomes of a CAO mediation process in Nicaragua between a large sugar producer, Nicaragua Sugar Estates Ltd (NSEL) and former workers and local community...
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Dispute Resolution
CAO 2017 Annual Report
Our 2017 report highlights landmark agreements reached between communities and companies through CAO dispute resolution processes in Cambodia, Chad, and Mongolia, new compliance investigations in the...
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General
IAMs: Promoting Citizen Driven Accountability for Sustainable Development
In the the 1990s, international financial institutions began establishing Independent Accountability Mechanisms to provide recourse for people who believe they have been, or could be, harmed by IFI...
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Outreach
CAO 2016 Annual Report
Our 2016 Annual Report features our work in 24 countries, with 52 cases. This annual report includes the story of impacted communities in Cambodia, where a company in dialogue with local communities...
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General
CAO Grievance Mechanism Toolkit
CAO Grievance Mechanism Toolkit
Grievance Mechanism Toolkit Interactive Website - English
Grievance Mechanism Toolkit Interactive Website - Spanish
Grievance Mechanism Toolkit Interactive Website -...
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Advisory