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Case Updates Cases Center
Case Name Status Date Updated
Nigeria: Eleme Fertilizer-03/Port Harcourt
Status

The case is under compliance investigation.

Date Updated
28 Jul 2025
Togo: LCT-02/Lomé
Status

CAO closed the case after monitoring full implementation of the dispute resolution agreement.

Date Updated
21 Jul 2025
Liberia: Salala Rubber Corporation (SRC)-01/Margibi & Bong Counties
Status

CAO will monitor the effective implementation of IFC’s Management Action Plan and publish progress.

Date Updated
15 Jul 2025
Our Mandate

We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects. 

Our Mandate
How We Work

Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.

How We Work
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Dispute Resolution

We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.

Compliance

We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.

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Advisory

We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.

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