Ecuador: Interagua-01/Guayaquil

Date Filed
01 Jan 2008
Status
Closed
Phase
Dispute Resolution (DR)
Country
Ecuador

Case Tracker

Eligibility
Eligibility
Assessment
Assessment
Dispute Resolution
Mediation
Monitoring
Closed
Closed
Compliance
CURRENT Status
Closed(DISPUTE RESOLUTION)
Closed

Complaint Overview

Complainant

Residents of Guayaquil, Asociacion Movimiento Mi Cometa and the Observatorio Ciudadano de Servicios Publicos

Cross-Cutting Issues
Risk Management Resource Efficiency Community Health and Safety Water Loss of Life Unfulfilled Commitments Industry Standards and Certifications Access to Information Policy

Project Information

Region
Latin America & the Caribbean
Institution
MIGA
Name & Number
International Water Services Guayaquil Interagua C. Ltda. 3901
Company
International Water Services (Guayaquil) B.V.
Sector
Infrastructure
Commitment

$18 million (Guarantee)

Synopsis

Complaint

International Water Services Project Guayaquil (“Interagua”) was supported by an $18 million MIGA guarantee in 2001. The company aims to improve services and operating performance of the existing water utility in Guayaquil, Ecuador, as a private sector operator. It is regulated by a government agency under the terms of a concession contract that sets out targets for quality of water provision, connections of potable water and sewage, and service coverage. A complaint was filed in January 2008 by residents of the city of Guayaquil, the Asociacion Movimiento Mi Cometa and the Observatorio Ciudadano de Servicios Publicos. The signatories raised concerns about cuts of residential water to the poor, lack of service hook-ups in poorer neighborhoods, lack of sewage or wastewater treatment, and compliance with the concession contract between the company and the Government of Ecuador.

CAO Action

Following a CAO Ombudsman assessment, the parties agreed to engage in a dialogue process to try and resolve the issues. In October 2008, a CAO team met with the parties in Guayaquil following passage of a Constitutional Referendum that prohibits water privatization in Ecuador. Although the referendum satisfied some of the complainants' concerns, they requested continued engagement with CAO to resolve 3,500 complaints that water users had submitted to the NGO, and other outstanding issues. Between November 2008 and July 2010, the parties were engaged in a CAO-facilitated dialogue process that resulted in nine signed agreements and an independent ‘Conflict Resolution Table’. The agreements and outcomes are summarized in the CAO's closure report, along with the full text of each of the agreements (View Documents below).

Status

In July 2010, the CAO team facilitated a final stakeholder meeting to review lessons and outcomes of the Conflict Resolution Table, and to discuss outstanding issues raised in the complaint. At that meeting, the stakeholders signed a final agreement indicating steps that had been accomplished and issues that remained to be resolved. The CAO formally closed the complaint, but agreed to monitor the parties’ working agreements for a period of three months. In December 2010, the CAO facilitated a final meeting of the stakeholders, during which the parties discussed obstacles, lessons learned, and future opportunities.

The CAO concluded its involvement in January 2011 and has closed the case.

Case Documents

  • Dispute Resolution

    Complaint
    Complaint regarding the International Project Water part1
    Jan 14, 2008
    English
    Complaint regarding the International Project Water part1
    Complaint regarding the International Project Water part2
    Jan 14, 2008
    English
    Complaint regarding the International Project Water part2
    Complaint regarding the International Project Water footnotes
    Jan 14, 2008
    English
    Complaint regarding the International Project Water footnotes
    Queja con respecto el proyecto del International
    Jan 14, 2008
    Spanish
    Queja con respecto el proyecto del International
    Assessment Report(s)
    Ombudsman Assessment Report
    Dec 01, 2008
    English
    Ombudsman Assessment Report
    Informe de Evaluacion de la Ombudsman
    Dec 01, 2008
    Spanish
    Informe de Evaluacion de la Ombudsman
    Agreement(s)
    Final Agreement 9
    Jul 14, 2010
    English
    Final Agreement 9
    Final Agreement 9
    Jul 14, 2010
    Spanish
    Final Agreement 9
    Memorandum of Agreement 8
    Feb 26, 2010
    English
    Memorandum of Agreement 8
    Memorandum of Agreement 8
    Feb 26, 2010
    Spanish
    Memorandum of Agreement 8
    Memorandum of Agreement 7
    Dec 17, 2009
    English
    Memorandum of Agreement 7
    Memorandum of Agreement 7
    Dec 17, 2009
    Spanish
    Memorandum of Agreement 7
    Memorandum of Agreement 6
    Sep 15, 2009
    English
    Memorandum of Agreement 6
    Memorandum of Agreement 6
    Sep 15, 2009
    Spanish
    Memorandum of Agreement 6
    Memorandum of Agreement 5
    Jul 02, 2009
    English
    Memorandum of Agreement 5
    Memorandum of Agreement 5
    Jul 02, 2009
    Spanish
    Memorandum of Agreement 5
    Memorandum of Agreement 4
    Jun 10, 2009
    English
    Memorandum of Agreement 4
    Memorandum of Agreement 4
    Jun 10, 2009
    Spanish
    Memorandum of Agreement 4
    Memorandum of Agreement 3
    May 13, 2009
    English
    Memorandum of Agreement 3
    Memorandum of Agreement 3
    May 13, 2009
    Spanish
    Memorandum of Agreement 3
    Memorandum of Agreement 2
    Feb 11, 2009
    English
    Memorandum of Agreement 2
    Memorandum of Agreement 2
    Feb 11, 2009
    Spanish
    Memorandum of Agreement 2
    Memorandum of Agreement 1
    Nov 13, 2008
    English
    Memorandum of Agreement 1
    Memorandum of Agreement 1
    Nov 13, 2008
    Spanish
    Memorandum of Agreement 1
    Resumen del Acuerdo - 7
    Nov 07, 2008
    Spanish
    Resumen del Acuerdo - 7
    Close-out Report(s)
    Interagua Conclusion Report
    Jan 01, 2011
    English
    Interagua Conclusion Report
    Informe de Conclusion de la Ombudsman
    Jan 01, 2011
    Spanish
    Informe de Conclusion de la Ombudsman