Complaints filed to CAO may concern environmental and social harm regarding any aspect of the planning, implementation, or impact of an IFC or MIGA project or related sub-project.
CAO has three eligibility criteria for accepting a complaint: i) the complaint pertains to an active IFC/MIGA project; ii) it raises environmental and social concerns; and iii) the complainant is, or may be, affected by the harm mentioned in the complaint. Once a complaint is deemed eligible, CAO will initiate an assessment unless the complainant chooses to refer the complaint to IFC/MIGA or the client for early resolution.
Eligible Complaints
Allegations of air, water and noise pollution and safety concerns.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Multiple E&S issues such as air pollution, land acquisition and displacement, loss of income generating activities, seawater quality, negative impact on residents’ well-being, safety risks, damage to houses, climate-related impacts, threats and intimidation, lack of consultation, information, and transparency, inadequate project grievance mechanism.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of economic displacement, safety, environment, health, and compliance with local laws.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Al-Jebrini Dairy and Food Industries Company
Issues of dairy production hygiene standards, health impacts due to lack of compliance with these standards, and impacts (e.g. pollution) relating to construction of the facilities.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment - Case Paused
Issues of displacement, environment, ecosystem services, health, education, and consultation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of adverse E&S impacts on land and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of a series of labor issues in relation to working conditions, termination practices, health and safety concerns, and obstacles to freedom of association.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC.
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations of forced termination and lack of termination benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Once a complaint is deemed eligible, complainants may choose to refer their complaint to IFC/MIGA or the client for an attempt at early resolution. CAO will only refer complaints to IFC, MIGA, or the client with the complainants' consent. Complainants may notify CAO at any time if they wish to resume the CAO process.
Eligible Complaints - Referred to IFC, MIGA or Client
PTCL Acquisition
IFC/MIGA Exposure:
PTCL Acquisition (#48543)
Complaint raises terms and conditions of employment and welfare concerns
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC at the request of the complainant
Morava Highway-02
Complaint alleges multiple adverse social impacts including: (i) irregular land expropriation process and livelihood impacts, (ii) inadequate stakeholder consultation, (iii) destruction of village infrastructure, and (iv) lack of effective judicial or other mechanisms to address concerns about the expropriation process.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Nachtigal Hydropower Company
Issues of loss of livelihood means, income and subsequent lack of compensation; loss of access to the area in which employment and income was generated, and other subsistence activities, such as fishing, were done, and; lack of consultation and information before and after the economic displacement.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC & MIGA, at the request of the complainant.
Zambeef III ZMW
Issues of Environmental Impact Assessment, Stakeholder Engagement, Transparency and Disclosure and National Legal Requirements.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Zarafshon Wind
Allegations of adverse E&S impacts on land, water, and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Benban Solar Park 5
Labor allegations related to termination and payment packages, health issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Karot Hydro Power
Allegations regarding lack of compensation for land acquisitions, allegedly unfulfilled promises to build facilities for health, technical education, roads, and other supposed project benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Karot Hydro Power
Allegations regarding lack of compensation and other concerns related to land acquisitions, flooding of village and environmental concerns which have allegedly impacted livelihoods and sources of income, and lack of benefits from the project.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Izmir Water and Sewerage Administration
Possible sewage pollution of land and water, biodiversity and health impacts, tourism and economic displacement due to sewage overflows.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
If a complaint does not meet all three of CAO's eligibility criteria, CAO deems it ineligible, and the complaint is closed.
Ineligible Complaints
Allegations related to terms of employment and working conditions.
Complaints from an individual related to working conditions and terms of employment where there is no reason to believe that the issues raised are systemic in nature.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to terms of employment and working conditions.
Complaint is unrelated to an active IFC or MIGA project or subproject.
Closed
Allegations related to terms of employment and working conditions.
Complaint is unrelated to an active IFC or MIGA project or subproject.
Closed
Allegations related to terms of employment and working conditions.
Complaints from an individual related to working conditions and terms of employment where there is no reason to believe that the issues raised in the complaint pertain to CAO’s mandate.
Closed
Allegations in relation with labor conditions.
Complaints from an individual related to working conditions and terms of employment where there is no reason to believe that the issues raised are systemic in nature. CAO will refer these complaints to IFC/MIGA.
According to the CAO Policy, paragraph 42 H, the complaint was referred to IFC.
Allegations in relation with labor violations, armed conflict and security incidents, internal displacement of indigenous people, lack of FPIC, and impacts on biodiversity.
Complaint is unrelated to an active IFC or MIGA project or subproject.
Closed