Complaints filed to CAO may concern environmental and social harm regarding any aspect of the planning, implementation, or impact of an IFC or MIGA project or related sub-project.
CAO has three eligibility criteria for accepting a complaint: i) the complaint pertains to an active IFC/MIGA project; ii) it raises environmental and social concerns; and iii) the complainant is, or may be, affected by the harm mentioned in the complaint. Once a complaint is deemed eligible, CAO will initiate an assessment unless the complainant chooses to refer the complaint to IFC/MIGA or the client for early resolution.
Eligible Complaints
Allegations of air, water and noise pollution and safety concerns.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Multiple E&S issues such as air pollution, land acquisition and displacement, loss of income generating activities, seawater quality, negative impact on residents’ well-being, safety risks, damage to houses, climate-related impacts, threats and intimidation, lack of consultation, information, and transparency, inadequate project grievance mechanism.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of economic displacement, safety, environment, health, and compliance with local laws.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Al-Jebrini Dairy and Food Industries Company
Issues of dairy production hygiene standards, health impacts due to lack of compliance with these standards, and impacts (e.g. pollution) relating to construction of the facilities.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment - Case Paused
Issues of displacement, environment, ecosystem services, health, education, and consultation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of adverse E&S impacts on land and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of a series of labor issues in relation to working conditions, termination practices, health and safety concerns, and obstacles to freedom of association.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Resumed CAO process after referral to IFC.
Benban Solar-01, Benban Solar-03, Benban Solar-04, Benban Solar-05, Benban Solar-06, Benban Solar-07
Allegations of forced termination and lack of termination benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Once a complaint is deemed eligible, complainants may choose to refer their complaint to IFC/MIGA or the client for an attempt at early resolution. CAO will only refer complaints to IFC, MIGA, or the client with the complainants' consent. Complainants may notify CAO at any time if they wish to resume the CAO process.
Eligible Complaints - Referred to IFC, MIGA or Client
PTCL Acquisition
IFC/MIGA Exposure:
PTCL Acquisition (#48543)
Complaint raises terms and conditions of employment and welfare concerns
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC at the request of the complainant
Morava Highway-02
Complaint alleges multiple adverse social impacts including: (i) irregular land expropriation process and livelihood impacts, (ii) inadequate stakeholder consultation, (iii) destruction of village infrastructure, and (iv) lack of effective judicial or other mechanisms to address concerns about the expropriation process.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Nachtigal Hydropower Company
Issues of loss of livelihood means, income and subsequent lack of compensation; loss of access to the area in which employment and income was generated, and other subsistence activities, such as fishing, were done, and; lack of consultation and information before and after the economic displacement.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC & MIGA, at the request of the complainant.
Zambeef III ZMW
Issues of Environmental Impact Assessment, Stakeholder Engagement, Transparency and Disclosure and National Legal Requirements.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Zarafshon Wind
Allegations of adverse E&S impacts on land, water, and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Benban Solar Park 5
Labor allegations related to termination and payment packages, health issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Karot Hydro Power
Allegations regarding lack of compensation for land acquisitions, allegedly unfulfilled promises to build facilities for health, technical education, roads, and other supposed project benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Karot Hydro Power
Allegations regarding lack of compensation and other concerns related to land acquisitions, flooding of village and environmental concerns which have allegedly impacted livelihoods and sources of income, and lack of benefits from the project.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Izmir Water and Sewerage Administration
Possible sewage pollution of land and water, biodiversity and health impacts, tourism and economic displacement due to sewage overflows.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
If a complaint does not meet all three of CAO's eligibility criteria, CAO deems it ineligible, and the complaint is closed.
Ineligible Complaints
Allegations regarding social issues related to client relations in Bangladesh. Unprofessional behavior and gender discrimination alleged.
Complaint is unrelated to an active IFC or MIGA project/sub-project. The complaint was determined ineligible as IFC's investment was pending IFC management approval (under delegated authority from the IFC Board of Directors). According to CAO Policy and with the complainant's consent, the complaint was shared with IFC management.
Referred to IFC Management (pre-approval) - Closed
Allegations regarding social issues related to client relations in Bangladesh. Unprofessional behavior and sexual harassment allegations.
Complaint is unrelated to an active IFC or MIGA project/sub-project. The complaint was determined ineligible as IFC's investment was pending IFC Management approval (under delegated authority from the IFC Board of Directors). According to CAO Policy and with the complainant's consent, the complaint was shared with IFC management.
Closed: Referred to IFC Management (pre-approval)
Request for police records.
Complaint is unrelated to an active IFC or MIGA project/sub-project.
Closed
Displacement, water resources, biodiversity and climate change.
Complaint is unrelated to an active IFC or MIGA project/sub-project. Additionally, the complaint is unrelated to a subproject within the scope of the financial product offered by IFC or guaranteed by MIGA. There is also no material link between the IFC or MIGA financial client and the sub-client or sub-project complained about. According to information provided by IFC and its client, the latter has not provided insurance coverage to any of the three subprojects complained about.
Closed
Labor discrimination.
Complaint is unrelated to an active IFC or MIGA project/sub-project.
Closed
Impacts on agricultural irrigation and spring canal due to road expansion project.
Complaint is unrelated to an active IFC or MIGA project/sub-project. The IFC investment is in two subsidiaries, which are not exposed to the road project complained about. A third and different subsidiary of the same parent company, in which IFC has not invested, is potentially exposed to the road project. The complaint was determined ineligible because IFC does not have an active project linked to the road complained about. Additionally, the complaint is unrelated to a subproject within the scope of a financial product offered by IFC or guaranteed by MIGA.
Closed
Infrastructure, technical, health and safety issues concerning housing project.
Complaint is unrelated to an active IFC or MIGA project/sub-project. The complaint was determined ineligible as IFC's investment was pending approval by the Board of Directors. Based on the CAO Policy, the complaint was shared with the Board and Management.
Closed: Referred to Board of Directors and Management (pre-approval)