Complaints filed to CAO may concern environmental and social harm regarding any aspect of the planning, implementation, or impact of an IFC or MIGA project or related sub-project.
CAO has three eligibility criteria for accepting a complaint: i) the complaint pertains to an active IFC/MIGA project; ii) it raises environmental and social concerns; and iii) the complainant is, or may be, affected by the harm mentioned in the complaint. Once a complaint is deemed eligible, CAO will initiate an assessment unless the complainant chooses to refer the complaint to IFC/MIGA or the client for early resolution.
Eligible Complaints
Complaint raises several E&S issues particularly: lack of information and consultation, loss of land and income, destruction of crops and impacts on agricultural land, and , insufficient compensation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Update: In August 2024, CAO's assessment concluded that the planned transmission line does not relate to an active IFC/MIGA project.
Assessment
Complaint raises numerous labor/PS2 concerns, specifically in relation to working conditions and terms of employment, workers organizations, Non-discrimination, retaliation/grievance mechanism, occupational health and safety.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment - Case Paused
Allegations of air, water and noise pollution and safety concerns.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Multiple E&S issues such as air pollution, land acquisition and displacement, loss of income generating activities, seawater quality, negative impact on residents’ well-being, safety risks, damage to houses, climate-related impacts, threats and intimidation, lack of consultation, information, and transparency, inadequate project grievance mechanism.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of economic displacement, safety, environment, health, and compliance with local laws.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Al-Jebrini Dairy and Food Industries Company
Issues of dairy production hygiene standards, health impacts due to lack of compliance with these standards, and impacts (e.g. pollution) relating to construction of the facilities.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment - Case Paused
Issues of displacement, environment, ecosystem services, health, education, and consultation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of adverse E&S impacts on land and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Issues of child safeguarding and child protection, and a lack of adequate and appropriate systems to address these issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Once a complaint is deemed eligible, complainants may choose to refer their complaint to IFC/MIGA or the client for an attempt at early resolution. CAO will only refer complaints to IFC, MIGA, or the client with the complainants' consent. Complainants may notify CAO at any time if they wish to resume the CAO process.
Eligible Complaints - Referred to IFC, MIGA or Client
PTCL Acquisition
IFC/MIGA Exposure:
PTCL Acquisition (#48543)
Complaint raises terms and conditions of employment and welfare concerns
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC at the request of the complainant
Morava Highway-02
Complaint alleges multiple adverse social impacts including: (i) irregular land expropriation process and livelihood impacts, (ii) inadequate stakeholder consultation, (iii) destruction of village infrastructure, and (iv) lack of effective judicial or other mechanisms to address concerns about the expropriation process.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Nachtigal Hydropower Company
Issues of loss of livelihood means, income and subsequent lack of compensation; loss of access to the area in which employment and income was generated, and other subsistence activities, such as fishing, were done, and; lack of consultation and information before and after the economic displacement.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC & MIGA, at the request of the complainant.
Zambeef III ZMW
Issues of Environmental Impact Assessment, Stakeholder Engagement, Transparency and Disclosure and National Legal Requirements.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Zarafshon Wind
Allegations of adverse E&S impacts on land, water, and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Benban Solar Park 5
Labor allegations related to termination and payment packages, health issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Karot Hydro Power
Allegations regarding lack of compensation for land acquisitions, allegedly unfulfilled promises to build facilities for health, technical education, roads, and other supposed project benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Karot Hydro Power
Allegations regarding lack of compensation and other concerns related to land acquisitions, flooding of village and environmental concerns which have allegedly impacted livelihoods and sources of income, and lack of benefits from the project.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Izmir Water and Sewerage Administration
Possible sewage pollution of land and water, biodiversity and health impacts, tourism and economic displacement due to sewage overflows.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
If a complaint does not meet all three of CAO's eligibility criteria, CAO deems it ineligible, and the complaint is closed.
Ineligible Complaints
Allegations potentially linked to supply chain risk management and PS1 concerns, specifically regarding access to grievance mechanisms and shared development benefits.
No active project
Closed
Allegations related to stakeholder engagement with communities in the context of the design and implementation of a compensation social plan
Complainants are not or may not be affected by the Harm raised in the complaint
Closed
Allegations related to illegal mass layoffs, local employees facing systemic discrimination, substandard housing and sanitation, retaliation against labor organizers, and inhumane working conditions.
Unable to determine whether the complaint relates to an active IFC’s project ; and the complainants are or may be affected by the Harm raised in the complaint.
Closed.
Allegations related to terms of employment.
Complaint falls under exclusion clause 42.h of the CAO policy.
Referred to IFC & MIGA under paragraph 42.h of the CAO Policy.
Allegations related to wastewater and ash contamination, which are related to client’s responsibilities under PS1, PS3 and/or PS4
Complaint falls under exclusion clause 42.i of the CAO policy
Closed
Allegations related to terms of employment
Complaint falls under exclusion clause 42.i of the CAO policy
Closed
Allegations related to consumer protection, including inadequate loan repayment terms
No active project
Closed
Allegations related to threats and reprisals as well as gender discrimination
Complaint falls under exclusion clause 42.i of the CAO policy
Closed
Allegations related to discrimination in the workplace, defamation, and embezzlement.
Complaint falls under exclusion clause 42.h of the CAO policy.
Referred to IFC & MIGA under paragraph 42.h of the CAO Policy
Allegations related to anti-competitive issues and pollution
Complainant are not or may not be affected by the harm raised in the complaint
Closed
Allegations related to non-payment of wages for work performed under a valid employment contract.
Complaint falls under exclusion clause 42.h of the CAO policy
Referred to IFC under paragraph 42.h of the CAO Policy
Allegations related to selection criteria and decision making of awarding scholarships.
Issues raised do not fall under CAO’s mandate to address environmental and social impacts of projects, and complainant not affected by the harm alleged.
Closed